Assistant Shift Manager - Cage

Hard Rock Hotel & Casino Biloxi; Biloxi (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

Hard Rock Hotel & Casino Biloxi is seeking a shift supervisor for Player Services and Credit. You will oversee operations, coach staff, ensure cash handling compliance, and maintain knowledge of property information. Position requires strong communication, detail-orientation, and a high-energy approach.

The role emphasizes adherence to Title 31/Bank Secrecy Act requirements, efficient service, and professional conduct while coordinating with other departments and managing guest experiences.

Qualifications

• Must possess excellent communication, organizational and analytical skills.
• Must be very detailed oriented.
• Must have a high level of energy
• Excellent interpersonal skills.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Responsibilities

• Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance.
• Ensures proper and effective accountability of funds during the shift.
• Completes required accountability and compliance paperwork for the shift.
• Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
• Promotes outstanding guest service and provides employees with environment for success.
• Ensures that department is in strict compliance with company, state and federal requirements and regulations.
• Performs credit/check-cashing duties within the scope of his/her authorized levels.
• Maintains knowledge of property information, including memorabilia.
• Supervises all Player Services and credit Hard Rockers.

Skills

Customer service

Cash handling

Mathematical skills

Communication

Timekeeping

Attention to detail

Professional image

Problem solving

Education

High School or better

Job description

• Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance.
• Ensures proper and effective accountability of funds during the shift.
• Completes required accountability and compliance paperwork for the shift.
• Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
• Promotes outstanding guest service and provides employees with environment for success.
• Ensures that department is in strict compliance with company, state and federal requirements and regulations.
• Performs credit/check-cashing duties within the scope of his/her authorized levels.
• Maintains knowledge of property information, including memorabilia.
• Supervises all Player Services and credit Hard Rockers.
• Upholds the Mission Statement – We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions.
• Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.
• Ability to balance shift and Player Services.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.
• Must possess excellent communication, organizational and analytical skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Excellent telephone skills required.
• Ability to function with minimum supervision and make effective decisions during the shift.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

Preferred

High School or better.

Experience

Required

Previous casino Player Services or credit experience required.

Preferred

Previous cash handling experience required.

Licenses & Certifications

Required

MS Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.