Supervisor - Specialized

Ohio State University; Columbus (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Retirement plan

Job summary

The Ohio State University is seeking a Supervisor for the Schottenstein Center Guest Services Administration. You will oversee specialized event operations, supervise staff, and coordinate with external teams to ensure smooth fan experiences.

Ideal candidates have extensive event staff history, strong communication, and leadership skills. The role involves coordinating schedules, conducting safety drills, and guiding guests in a dynamic stadium environment.

Qualifications

• Must be 18 years of age or older.
• Minimum 5 years of experience as an event staff member, or equivalent.
• Minimum 3 years working in specialized area of responsibility (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours).
• Experience managing others.
• Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine.
• Ability to maintain a positive attitude at events at all times.
• Ability to focus on listening and satisfying our guests.
• Ability to maintain and support open communication with Event Management staff.
• An interest in working with guests and fellow staff of varying backgrounds.
• Excellent verbal communication skills.
• Excellent problem solving ability.

Responsibilities

• Provide excellent guest service to fans attending Ohio State events.
• Responsible for specialized area of event operations (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours).
• Provide direct supervision and oversight of event staff within specialized area of operation.
• Act as a liaison with outside entities (tour security/management, visiting teams and coaches, officials, Learfield).
• Supervise multiple sport seasons (such as baseball, wrestling, lacrosse, etc.).
• Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff.

Skills

Guest service

Leadership

Communication

Problem solving

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Supervisor - Specialized Department: Business Advancement | Schottenstein Center Guest Services Administration-JM

Responsibilities

• Provide excellent guest service to fans attending Ohio State events
• Responsible for specialized area of event operations (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)
• Provide direct supervision and oversight of event staff within specialized area of operation
• Act as a liaison with outside entities (tour security/management, visiting teams and coaches, officials, Learfield, etc.)
• Supervise multiple sport seasons (such as baseball, wrestling, lacrosse, etc.)
• Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff
• Verify attendance of staff and complete timesheets for events
• Attend annual Operations Meetings for assigned sports
• Participate in emergency drills or table top exercises produced by the Department of Public Safety
• Provide direct supervision to assigned crew of event staff at each event
• Ensure excellent guest service is being provided to guests by your staff
• Act as a second level of support to event staff to resolve guest issues in your assigned area
• Provide direct coaching and training to the staff assigned to your area
• Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual
• Scanning, counting and checking tickets at athletic contests and special events
• Conducting security screening of guests entering our facilities
• Provide excellent guest service to fans attending Ohio State events
• Directing and assisting guests to their seats or to find other amenities provided inside the facility
• Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)
• Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations
• Recognize and check credentials, limit access to restricted areas of facilities
• Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center

Qualifications

• Must be 18 years of age or older
• Minimum 5 years of experience as an event staff member, or equivalent
• Minimum 3 years working in specialized area of responsibility (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)
• Experience managing others
• Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine
• Ability to maintain a positive attitude at events at all times
• Ability to focus on listening and satisfying our guests
• Ability to maintain and support open communication with Event Management staff
• An interest in working with guests and fellow staff of varying backgrounds
• Excellent verbal communication skills
• Excellent problem solving ability

Additional Information:

Location: Schottenstein Center (0081) Position Type: Intermittent Scheduled Hours: 0.2 Shift: Varying Shifts Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

Benefits

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers.

Review the Frequently Asked Questions for details on using Workday and submitting your application.