Supervisor, Service Center

TForce Freight, Inc.; Toledo (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

TForce Freight, Inc. in Toledo is seeking a Service Center Supervisor to coordinate day-to-day operations across our service centers.

You will analyze operational data to understand productivity, service, and quality targets and work with the Service Center management team to develop action plans. The role oversees staff, participates in hiring and training, and ensures adherence to labor agreements, safety, and quality standards.

Qualifications

• High school diploma, GED, or international equivalent.
• Bachelor's degree (preferred)

Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Education

High school diploma, GED, or international equivalent

Bachelor's degree (preferred)

Job description

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Description

Job Title: Supervisor, Service Center

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.


• Work with other managers to ensure adherence to labor agreements and address grievances.


• Participate in new hire orientation meetings and conduct safety and quality training.


• Determine employee training needs and provide feedback and support.


• Conduct performance evaluations and resolve individual and group performance issue.


• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.


• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.


• High school diploma, GED, or international equivalent


• Strong communication skills


• Bachelor's Degree (or internationally comparable degree) - Preferred


• Previous dock operations experience - Preferred


• Supervisory experience in the transportation industry - Preferred