Operations Supervisor Full-Time - TForce Freight

TForce Freight, Inc.; Detroit (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

TForce Freight, Inc. seeks a Service Center Supervisor to coordinate day-to-day operations across our service centers in Detroit and surrounding regions.

The role analyzes operational data to drive productivity, service, and quality targets, and partners with the Service Center management team to implement action plans. The supervisor will oversee staff, participate in hiring and onboarding, training, and performance evaluations, and foster strong labor relations while ensuring compliance with

Qualifications

• U.S. citizen or authorized to work in the United States.
• Bachelor's degree or internationally comparable degree preferred.
• Experience in dock operations and supervision is preferred.

Responsibilities

• Coordinate hiring and promotions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and address performance issues.
• Develop labor relations by interacting with labor officials and unionized staff.
• Coach and develop staff using career development tools.

Skills

Strong communication skills

Education

Bachelor's degree (or internationally comparable degree) - Preferred

Job description

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Description

Job Title: Supervisor, Service Center

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.


• Work with other managers to ensure adherence to labor agreements and address grievances.


• Participate in new hire orientation meetings and conduct safety and quality training.


• Determine employee training needs and provide feedback and support.


• Conduct performance evaluations and resolve individual and group performance issue.


• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.


• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.


• High school diploma, GED, or international equivalent


• Strong communication skills


• Bachelor's Degree (or internationally comparable degree) - Preferred


• Previous dock operations experience - Preferred


• Supervisory experience in the transportation industry - Preferred