Supervisor, Service Center

TForce Freight, Inc.; Roanoke (VA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

TForce Freight, Inc. in Roanoke, VA is seeking a Service Center Supervisor to coordinate the day-to-day operations of our Service Centers, analyze productivity data, and collaborate with the Service Center management team to develop action plans and improve service level results.

The role oversees staff within the department and supports hiring, training, and performance evaluations while ensuring adherence to labor agreements and safety standards.

Formación

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred

Responsabilidades

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Conocimientos

Strong communication skills

Educación

Bachelor's Degree or internationally comparable degree

High school diploma, GED, or international equivalent

Descripción del empleo

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Description

Job Title: Supervisor, Service Center

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.


• Work with other managers to ensure adherence to labor agreements and address grievances.


• Participate in new hire orientation meetings and conduct safety and quality training.


• Determine employee training needs and provide feedback and support.


• Conduct performance evaluations and resolve individual and group performance issue.


• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.


• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.


• High school diploma, GED, or international equivalent


• Strong communication skills


• Bachelor's Degree (or internationally comparable degree) - Preferred


• Previous dock operations experience - Preferred


• Supervisory experience in the transportation industry - Preferred