Supervisor, Merchandise

Entertainment Places; Tampa (FL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

FREE park admission

Discounts on park tickets

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Tampa, FL seeks an experienced Merchandise Supervisor to oversee Retail, Photos, Events, and Vending units. You will coach store leaders and ambassadors, drive guest service scores, and manage schedules and inventory in a fast-paced park setting.

Applicants should have 1+ year leadership experience, a HS diploma or GED, and proficiency with Microsoft Office. The role requires physical activity and adaptability to shift work, including weekends and holidays.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED.
• Minimum of one year leadership experience.
• Theme park or high-volume retail experience preferred.
• Proficient in Microsoft Office.
• Self-starter with strong organizational and time management.
• Able to multitask and meet deadlines.
• Strong problem solving and conflict resolution skills.
• Able to work in all weather and lift up to 50 pounds.

Responsibilities

• Oversee Merchandise business units (Retail, Photos, Events, Vending).
• Coach and guide store leaders and frontline ambassadors.
• Ensure ambassadors engage guests and meet service scores.
• Maintain inventory and manage Min/Max levels across locations.
• Schedule locations and edit ambassador timecards.
• Ensure safety of ambassadors and guests.
• Monitor displays and assist with store changes and events.
• Provide regular performance feedback to staff.

Skills

Leadership

Time management

Organizational skills

Multitasking

Problem solving

Conflict resolution

Communication

Physical stamina

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! In this key role, you will oversee a variety of Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of store leaders and frontline ambassadors.

Compensation Rate: $16.00/hr; Part-time

What you get to do:

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).
• Financial responsibility over assigned locations (revenue, labor management, expense controls).
• Assist with in-park cycle counts and annual physical inventory.
• Coach and course correct negative Ambassador behaviors, as needed.
• Ensure the safety of all Ambassadors and Guests.
• Turn a negative guest experience into a positive one, as needed.
• Communicate professionally and effectively with Ambassadors and Guests.
• Assist with in-park store changeouts and event setups.
• Train, coach, and provide regular performance feedback to all direct reports.
• Oversee the scheduling process of assigned locations and edit Ambassador timecards as needed.
• Monitor facility integrity of all locations, to include maintaining attractive and functional displays.
• Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels.
• Perform other duties as assigned.

What it takes to Succeed:

• At least 18 years old
• High School Diploma or GED
• Must have a minimum of one (1) year leadership experience.
• Theme park of high-volume retail experience preferred.
• Proficient in all Microsoft Office programs.
• Must be a self-starter with excellent organizational and time management skills.
• Ability to multitask projects/tasks at the same time and meet strict deadlines.
• Excellent problem solving and conflict resolution skills.
• Ability to adjust quickly to ever changing business demands.
• Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time.
• Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time.
• Ability to work in all work in all weather conditions: sun, extreme heat, cold, rain.
• Ability to perform all types of cleaning duties, including use of cleaning chemicals.

Busch Gardens is open 365 days a year. Candidate must be able to work a variety of shift times to fit the business need, this includes shifts that are early, late, on weekends, and on holidays.

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.