Assistant Supervisor, Merchandise

Entertainment Places; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance Life Insurance/Dis

Tuition Reimbursement

Dependent and Health Care Flexible SPF

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment is seeking an in-park merchandise supervisor to oversee one of our merchandise units and guide a team of frontline ambassadors.

You will manage revenue, labor, inventory, and store displays while coaching staff and ensuring guest satisfaction across our flagship venues.

Qualifications

• High school diploma or GED required.
• Experience with Microsoft Office applications preferred.
• Theme park or high-volume retail experience preferred.

Responsibilities

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).
• Financial responsibility over assigned locations (revenue, labor management).
• Assist with in-park cycle counts and annual physical inventory.
• Coach and course correct negative Ambassador behaviors, as needed.
• Ensure the safety of all Ambassadors and Guests.
• Turn a negative guest experience into a positive one, as needed.
• Communicate professionally and effectively with Ambassadors and Guests.
• Assist with in-park store changeouts and event setups.
• Train, coach, and provide regular performance feedback to all direct reports.
• Monitor facility integrity of all locations, to include maintaining attractive and functional displays.
• Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels.
• Perform other duties as assigned.

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

In this key role, you will oversee one of our in-park Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of frontline ambassadors.

What you get to do:

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).
• Financial responsibility over assigned locations (revenue, labor management).
• Assist with in-park cycle counts and annual physical inventory.
• Coach and course correct negative Ambassador behaviors, as needed.
• Ensure the safety of all Ambassadors and Guests.
• Turn a negative guest experience into a positive one, as needed.
• Communicate professionally and effectively with Ambassadors and Guests.
• Assist with in-park store changeouts and event setups.
• Train, coach, and provide regular performance feedback to all direct reports.
• Monitor facility integrity of all locations, to include maintaining attractive and functional displays.
• Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels.
• Perform other duties as assigned.

What it takes to succeed:

• At least 18 years old
• High School Diploma or GED
• Theme Park or high-volume retail experience preferred.
• Proficient in all Microsoft Office products.
• Must be a self-starter with excellent organizational and time management skills.
• Ability to multitask projects/tasks at the same time and meet strict deadlines.
• Excellent problem solving and conflict resolution skills.
• Ability to adjust quickly to ever changing business demands.
• Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time.
• Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time.
• Ability to work in all weather conditions: sun, extreme heat, cold, rain.
• Ability to perform all types of cleaning duties, including use of cleaning chemicals.
• Busch Gardens is open 365 days a year.
• Candidate MUST be able to work a variety of shift times to fit the business need, this includes shifts that are early, late, on weekends, and on holidays.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance Life Insurance Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.