Supervisor, Food & Beverage

Entertainment Places; Williamsburg (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Busch Gardens Williamsburg, part of SeaWorld Parks & Entertainment, seeks a supervisor to lead ambassadors and ensure top guest service. You will schedule, train, and monitor daily operations while maintaining facility standards and safety.

Strong communication and multitasking abilities are essential. The role offers a fast-paced environment with opportunities for advancement and employee perks, including free park admission and discounts.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school.
• Strong written and verbal communication skills.
• Strong basic math skills using whole numbers, fractions and decimals.
• Able to compute rate, ratio, percent, and create/interpret graphs.
• Working knowledge of the Microsoft Office Suite.
• Able to obtain ServSafe Manager Certification upon selection.
• Able to pass Alcohol training test upon selection.
• Able to pass Food Handlers test and maintain Food Handlers card.

Responsibilities

• Create ambassador schedules and maintain Kronos reports.
• Prepare and track daily, weekly, and monthly reports.
• Address complaints and resolve problems.
• Supervise and train ambassadors.
• Plan, assign and direct work.
• Order and maintain products and supplies.
• Ensure food quality, guest service, profit and sanitation standards.
• Enter notifications for repairs to keep facility maintained.
• Record daily events in the communication log.
• Maintain repair log and control labor cost.
• Interview, hire, train ambassadors; appraise performance; handle issues.
• Ensure excellent guest service by responding to needs.
• Occasionally assist other locations and areas.
• Other duties as assigned.

Skills

Communication skills

Math skills

Microsoft Office knowledge

Customer service oriented

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

ServSafe Manager Certification

Food Handlers Certification

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

You'll help lead and inspire a team to deliver great guest experiences from the get-go. You'll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.

You will:

• Create ambassador schedules and maintains Kronos reports
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve problems
• Supervise and train ambassadors
• Plan, assign and direct work
• Order and maintain products and supplies
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
• Enter notifications for any needed repairs to keep facility maintained to standards
• Record the day’s events in communication log
• Contact maintenance as necessary to maintain proper operation of all equipment and facility
• Maintain repair log and control labor cost
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure excellent guest service by responding to guest requirements, expectations and needs
• Other duties assigned
• Occasionally assist other location and areas throughout the park as needed

What it takes to succeed:

• Have an Associate's degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
• Have strong written and verbal communication skills
• Have strong basic math skills using whole numbers, common fractions and decimals
• Ability to compute rate, ratio, percent, and be able to create and interpret graphs
• Working knowledge of the Microsoft Office Suite
• Able to obtain ServSafe Manager Certification upon selection
• Able to pass Alcohol training test upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

Compensation: 17.00 USD

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO

Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We're also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.