Assistant Supervisor, Merchandise

Entertainment Places; Williamsburg (VA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Discounts on park admission tickets

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Busch Gardens Williamsburg is seeking an Assistant Supervisor to lead a team and deliver exceptional guest experiences from the start. You will oversee daily operations, staff, sales, merchandise, safety, and policies across all merchandise locations.

The role requires 18+ and a high school diploma; prior supervisor experience at a theme park is preferred. You will motivate ambassadors, manage labor, handle refunds up to $50, and ensure safety with proper PPE.

Qualifications

• 18 years of age or older preferred.
• High school diploma or equivalent.
• Previous Assistant Supervisor experience at a theme park preferred.
• Outgoing, able to provide great guest service and interact favorably with public.
• Ability to self-motivate as well as motivate ambassadors.
• Strong basic math and cash handling skills.
• Basic knowledge of computers with ability to work with Windows-based software.
• Basic knowledge of financial terms for revenue department.
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
• Strong written/verbal communication skills.
• Able to handle multiple tasks in a fast-paced work environment.
• Able to stand, sit and/or walk for prolonged periods of time.

Responsibilities

• Lead and inspire a team to deliver great guest experiences from the get-go.
• Oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.
• Provide and lead team to deliver superior guest service.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Monitor labor management for operation (e.g., sales goals, labor, line schedule targets, and progress updates to the team throughout the day).
• Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor.
• Monitor safety of ambassadors and merchandise facilities.
• Sign off on customer refunds up to $50.00.
• Maintain safety and integrity of assigned location; ensure ambassadors follow safety procedures and have appropriate PPE.
• Occasionally assist other locations and areas in the park as needed.

Skills

Guest service leadership

Ambassador motivation

Cash handling

Basic computer skills

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

You’ll help lead and inspire a team to deliver great guest experiences from the get-go.

You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.

You will also:

Provide and lead team to deliver superior guest service

Ensure excellent customer service by responding to customer requirements, expectations, and needs

Regularly keeps ambassadors motivated and energized

Open and close facility in accordance with established procedures

Follow up on daily operational needs and communicate all facility issues as appropriate

Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems

Ensure meal and rest periods are provided to ambassadors as required by Company policy

Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)

Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor

Monitor safety of ambassadors and merchandise facilities

Sign off on customer refunds up to $50.00

Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location

Other duties as assigned

Occasionally assist other locations and areas in the park as needed

What it takes to succeed:

18 years of age or older preferred

High school diploma or equivalent

Previous Assistant Supervisor experience at a theme park preferred

Outgoing, able to provide great guest service and interact favorably with public

Ability to self-motivate as well as motivate ambassadors

Strong basic math and cash handling skills

Basic knowledge of computers with ability to work with Windows-based software

Basic knowledge of financial terms for revenue department

Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)

Strong written/verbal communication skills

Able to handle multiple tasks in a fast-paced work environment

Able to stand, sit and/or walk for prolonged periods of time

Compensation:

13.41 USD

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER.

ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.