Assistant Supervisor, Merchandise

SeaWorld Parks & Entertainment; Williamsburg (VA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Williamsburg, Virginia, seeks a dedicated Supervisor to lead a team delivering exceptional guest experiences. Responsibilities include overseeing operational policies, providing customer service, and ensuring safety in merchandise locations. Ideal candidates will possess strong leadership skills, a high school diploma, and be able to motivate team members in a fast-paced environment.

The role offers perks like free park admission, discounts on tickets and merchandise, and scholarship opportunities.

Qualifications

• 18 years of age or older preferred.
• Outgoing personality with great guest service skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Lead and inspire the team to deliver great guest experiences.
• Oversee policies, procedures, and safety of merchandise locations.
• Monitor labor management for operational success.

Skills

Customer service

Team leadership

Basic math skills

Cash handling

Communication skills

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What You Get To Do

You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.

You will also:

• Provide and lead team to deliver superior guest service
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Regularly keeps ambassadors motivated and energized
• Open and close facility in accordance with established procedures
• Follow up on daily operational needs and communicate all facility issues as appropriate
• Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure meal and rest periods are provided to ambassadors as required by Company policy
• Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
• Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
• Monitor safety of ambassadors and merchandise facilities
• Sign off on customer refunds up to $50.00
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
• Other duties as assigned
• Occasionally assist other locations and areas in the park as needed

What It Takes To Succeed

• 18 years of age or older preferred
• High school diploma or equivalent
• Previous Assistant Supervisor experience at a theme park preferred
• Outgoing, able to provide great guest service and interact favorably with public
• Ability to self‑motivate as well as motivate ambassadors
• Strong basic math and cash handling skills
• Basic knowledge of computers with ability to work with Windows-based software
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
• Strong written/verbal communication skills
• Able to handle multiple tasks in a fast‑paced work environment
• Able to stand, sit and/or walk for prolonged periods of time

The perks of the position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.