Supervisor, Merchandise

Entertainment Places; Williamsburg (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets

Job summary

SeaWorld Parks & Entertainment is seeking a frontline manager responsible for supervising merchandise locations and delivering exceptional guest service. You will lead a team, schedule staff, and ensure stock integrity while maintaining safe, appealing displays.

The role requires strong communication, math skills, and the ability to work indoors and outdoors in all weather. ParkWare, Kronos, and Microsoft Office proficiency are preferred.

Qualifications

• Must be 18 years or older and able to drive a state-licensed vehicle as required.
• Excellent written and verbal communication for groups and guests.
• Strong math skills for rate, ratio and percent calculations.
• Able to lift 25–50 pounds and stand or sit for prolonged periods.

Responsibilities

• Provide frontline management supervision across policies, projects and safety for Merchandise locations.
• Lead a team to deliver excellent guest experiences from start to finish.
• Schedule ambassadors, monitor Kronos and handle timecards.
• Supervise stock flow, restock displays and manage damaged merchandise.
• Coordinate annual inventory and assist with plan-o-grams for product activation.
• Ensure safety and maintain attractive, functional merchandise displays.
• Approve customer refunds up to $200 and support department duties.

Skills

Customer service

Communication skills

Leadership

Time management

Multi-tasking

Interpersonal skills

Education

High School diploma or GED

Tools

Kronos

Microsoft Office

ParkWare

MMS

AP Pro

Photoshop

ATRB

RTS

Scheduler systems

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

You'll provide frontline management supervision in the following areas: Policies and procedures, projects, personnel, security and safety of all Merchandise locations.

You will lead and inspire a team to deliver great guest experiences from the get-go.

You will also:

• Guides team to exceed financial and guest service targets for location(s)
• Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals
• Facilitate the timely completion of work order
• Scheduling of ambassadors and monitors Kronos; timecard management
• Monitor and manage location stock flow and Min/Max's, restock displays, and process damaged merchandise
• Product research and management as it relates to the area.
• Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
• Sign off on Customer refunds up to $200
• Perform department duty responsibilities as assigned.
• Coordinate annual inventory for assigned location(s)
• Assist Manager with plan-o-grams for prompt and correct product activation
• Assist with planning promotional presentation layouts and merchandise events
• Monitor area programs for any inconsistencies and corrects
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Occasionally assist other location and areas throughout the park as needed; other duties as assigned

What it takes to succeed:

• At least 18 years old
• A valid state driver's license; visiting students and military are required to have valid driver's license from state of residency and able to provide a copy of the DMV report and able to complete the Company Vehicle Driver Training class and obtain a SWC driver's license
• High School diploma for GED; or equivalent combination of education and experience
• Minimum two years related experience; or equivalent combination of education and experience
• Excellent written/verbal communication skills and be able to speak effectively before groups
• Excellent math skills to compute rate, ratio and percent and to create and interpret graphs
• Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time
• Able to regularly use hands and fingers
• Able to handle multiple tasks and work in a fast paced environment
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
• Outgoing, and able to provide excellent guest service and interact favorably with the public
• Ability to self-motivate as well as motivate ambassadors
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions
• Able to work independently and troubleshoot issues
• Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications
• Understanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferred
• Theme park experience preferred

Compensation:

15.50 USD

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.