Supervisor, Merchandise

SeaWorld Parks & Entertainment; Tampa (FL); On-site; USD 22,041; Part time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

An entertainment company located in Tampa is looking for a passionate individual for a part-time position overseeing various merchandise business units. Responsibilities include managing a team of Ambassadors, ensuring exceptional guest service, monitoring financials and inventory, and maintaining facility standards. The ideal candidate is a strong leader with retail experience, organizational skills, and the ability to adapt to changing conditions. This position offers various perks, including free park admission and discounts.

Qualifications

• At least 18 years old.
• Minimum of one year leadership experience.
• Theme park or high-volume retail experience preferred.
• Proficient in all Microsoft Office programs.

Responsibilities

• Oversee Merchandise business units while guiding a team.
• Ensure Ambassadors are engaging guests.
• Monitor facility integrity of all locations.
• Manage inventory flow to assigned locations.

Skills

Guest service

Financial management

Problem-solving

Leadership

Organizational skills

Education

High School Diploma or GED

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

In this key role, you will oversee a variety of Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of store leaders and frontline ambassadors.

Compensation Rate: $16.00/hr; Part‑time

What You Get To Do

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).
• Financial responsibility over assigned locations (revenue, labor management, expense controls).
• Assist with in‑park cycle counts and annual physical inventory.
• Coach and course correct negative Ambassador behaviors, as needed.
• Ensure the safety of all Ambassadors and Guests.
• Turn a negative guest experience into a positive one, as needed.
• Communicate professionally and effectively with Ambassadors and Guests.
• Assist with in‑park store changeouts and event setups.
• Train, coach, and provide regular performance feedback to all direct reports.
• Oversee the scheduling process of assigned locations and edit Ambassador timecards as needed.
• Monitor facility integrity of all locations, to include maintaining attractive and functional displays.
• Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels.
• Perform other duties as assigned.

What It Takes To Succeed

• At least 18 years old
• High School Diploma or GED
• Must have a minimum of one (1) year leadership experience.
• Theme park or high‑volume retail experience preferred.
• Proficient in all Microsoft Office programs.
• Must be a self‑starter with excellent organizational and time management skills.
• Ability to multitask projects/tasks at the same time and meet strict deadlines.
• Excellent problem‑solving and conflict resolution skills.
• Ability to adjust quickly to ever‑changing business demands.
• Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time.
• Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time.
• Ability to work in all weather conditions: sun, extreme heat, cold, rain.
• Ability to perform all types of cleaning duties, including use of cleaning chemicals.
• Busch Gardens is open 365 days a year. Candidate must be able to work a variety of shift times to fit the business need, including early, late, on weekends, and on holidays.

Perks of the Position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.