Supervisor - Medical Staff

Refugee Women’s Alliance (ReWA); Washington (District of Columbia); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

403(b)

PTO

Paid holidays

Job summary

Refugee Women's Alliance (ReWA) is seeking a Program Supervisor to lead the Immigration Legal Services program’s day-to-day operations in a hybrid Seattle setting. You will supervise case managers and administrative staff, support onboarding and performance development, and coordinate service delivery across ReWA locations.

The role emphasizes process improvements, accurate reporting, and collaboration with the Legal Services Director and Supervising Attorney to ensure high-quality client

Qualifications

• 5+ years of progressively responsible experience in program operations, human services, legal services, nonprofit services, or a related client service environment
• ~2+ years directly supervising staff, including coaching, performance feedback, and day to day team leadership
• Strong organizational and operational skills with experience managing multiple priorities
• Experience with reporting, intake, billing, administrative operations, or similar program workflows
• Strong digital literacy, including Microsoft Office and database or case tracking systems
• Excellent communication, problem solving, and relationship building skills
• Ability to work effectively with immigrant, refugee, and culturally diverse communities
• Experience in a nonprofit environment and/or supporting grant funded programs is a plus
• Familiarity with fee based services, billing, payment reconciliation, or referral partner relationships is a plus
• Immigration or legal services experience is a plus, but not required
• You’re someone who takes ownership, follows through, and is excited to contribute to services that make a meaningful difference for immigrant and refugee communities.

Responsibilities

• Provide direct supervision, coaching, guidance, and support to a team of case managers and administrative support staff
• Support onboarding, training, performance feedback, and employee development
• Coordinate schedules and help ensure service needs are covered across ReWA locations
• Oversee the administrative side of the Immigration Legal Services program, including intake operations and non legal service workflows
• Address intake issues promptly and help maintain a responsive, consistent client experience
• Coordinate administrative processes across grant funded and fee based immigration services
• Monitor workflows, identify barriers, and implement practical process improvements
• Partner with the Legal Services Director and Supervising Attorney to support coordinated program delivery
• Ensure required program and grant reporting is completed accurately and on time
• Oversee fee based administrative workflows, including billing and payment processes within the program software
• Monitor administrative records and follow through on discrepancies or process issues
• Help manage relationships with referral partners and support a reliable, positive partner experience
• Help strengthen digital systems, workflows, and operational practices as the program grows

Job description

Are you excited by an opportunity to help a growing immigration legal services program expand its impact? Refugee Women's Alliance (ReWA) is hiring a Program Supervisor to join the team in Seattle, WA to lead the people and day to day operations supporting its Immigration Legal Services program.

Benefits

• Medical, dental, vision, life insurance, LTD, 403(b), PTO, paid holidays and more

Location

Hybrid role based at ReWA's MLK office in Seattle, with occasional travel to other ReWA locations.

Schedule

Full time, Monday-Friday, 37.5 hours/week

Reports To

Legal Services Director

Supervises

The case management and administrative support staff teams

Who We Are

Refugee Women's Alliance (ReWA) is a nationally recognized multiethnic nonprofit organization that provides award winning services to refugee and immigrant women, families, and communities throughout King and Snohomish Counties. ReWA delivers culturally responsive programs that promote self sufficiency, stability, education, employment, family wellbeing, and community integration.

ReWA's Immigration Legal Services program helps individuals and families navigate immigration processes and access high quality, ethical legal support. As the program grows, ReWA is strengthening the operational systems, staffing, and service pathways that support both grant funded and fee based legal services.

What You’ll Do

• Provide direct supervision, coaching, guidance, and support to a team of case managers and administrative support staff
• Support onboarding, training, performance feedback, and employee development
• Coordinate schedules and help ensure service needs are covered across ReWA locations

Program Operations & Intake Oversight

• Oversee the administrative side of the Immigration Legal Services program, including intake operations and non legal service workflows
• Address intake issues promptly and help maintain a responsive, consistent client experience
• Coordinate administrative processes across grant funded and fee based immigration services
• Monitor workflows, identify barriers, and implement practical process improvements
• Partner with the Legal Services Director and Supervising Attorney to support coordinated program delivery

Reporting, Billing & Financial Coordination

• Ensure required program and grant reporting is completed accurately and on time
• Oversee fee based administrative workflows, including billing and payment processes within the program software
• Monitor administrative records and follow through on discrepancies or process issues

Partnerships & Program Growth

• Help manage relationships with referral partners and support a reliable, positive partner experience
• Help strengthen digital systems, workflows, and operational practices as the program grows

Qualifications

• 5+ years of progressively responsible experience in program operations, human services, legal services, nonprofit services, or a related client service environment
• ~2+ years directly supervising staff, including coaching, performance feedback, and day to day team leadership
• ~ Strong organizational and operational skills with experience managing multiple priorities
• ~ Experience with reporting, intake, billing, administrative operations, or similar program workflows
• ~ Strong digital literacy, including Microsoft Office and database or case tracking systems
• ~ Excellent communication, problem solving, and relationship building skills
• ~ Ability to work effectively with immigrant, refugee, and culturally diverse communities
• ~ Experience in a nonprofit environment and/or supporting grant funded programs is a plus
• ~ Familiarity with fee based services, billing, payment reconciliation, or referral partner relationships is a plus
• ~ Immigration or legal services experience is a plus, but not required
• ~ You’re someone who takes ownership, follows through, and is excited to contribute to services that make a meaningful difference for immigrant and refugee communities.

Diversity, Equity, and Inclusion

ReWA is committed to building a diverse, inclusive workforce and workplace. Women, minorities, immigrants, refugees, and members of other historically underrepresented communities are especially encouraged to apply.

All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, gender identity, national origin, disability, age, veteran status, or any other status protected by law.