Immigration Services Programs Lead

Automatic Data Processing, Inc.; Seattle (WA); Hybrid; USD 73,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

LTD

403(b)

PTO

Paid holidays

Job summary

Refugee Women's Alliance (ReWA) in Seattle, WA, is hiring a Program Supervisor for its Immigration Legal Services program. You will lead a team of case managers and administrative staff, manage day-to-day operations, and coordinate intake, reporting, and partner relations.

The ideal candidate has 5+ years in program operations or nonprofit settings and 2+ years of staff supervision. This full-time, hybrid role reports to the Legal Services Director and offers a competitive salary and benefits.

Qualifications

• 5+ years of progressively responsible experience in program operations, human services, legal services, nonprofit services, or a related client service environment.
• 2+ years directly supervising staff, including coaching, performance feedback, and day to day team leadership.
• Strong organizational and operational skills with experience managing multiple priorities.
• Experience with reporting, intake, billing, administrative operations, or similar program workflows.
• Strong digital literacy, including Microsoft Office and database or case tracking systems.
• Excellent communication, problem solving, and relationship building skills.
• Ability to work effectively with immigrant, refugee, and culturally diverse communities.
• Experience in a nonprofit environment and/or supporting grant funded programs is a plus.
• Familiarity with fee based services, billing, payment reconciliation, or referral partner relationships is a plus.
• Immigration or legal services experience is a plus, but not required.
• Ability to pass a pre employment background check

Responsibilities

• Provide direct supervision, coaching, guidance, and support to a team of case managers and administrative support staff
• Hold regular one on one meetings and create clear expectations, accountability, and professional development opportunities
• Support onboarding, training, performance feedback, and employee development
• Ensure staff have the information, resources, and coverage needed to perform their work effectively
• Coordinate schedules and help ensure service needs are covered across ReWA locations
• Oversee the administrative side of the Immigration Legal Services program, including intake operations and non legal service workflows
• Address intake issues promptly and help maintain a responsive, consistent client experience
• Coordinate administrative processes across grant funded and fee based immigration services
• Monitor workflows, identify barriers, and implement practical process improvements
• Partner with the Legal Services Director and Supervising Attorney to support coordinated program delivery
• Ensure required program and grant reporting is completed accurately and on time
• Oversee fee based administrative workflows, including billing and payment processes within the program software
• Ensure payments collected across ReWA locations are accurately reconciled with Finance
• Monitor administrative records and follow through on discrepancies or process issues
• Use program information and service trends to identify opportunities for improvement
• Help manage relationships with referral partners and support a reliable, positive partner experience
• Attend cohort, partner, and program meetings as needed
• Collaborate with internal teams and external partners to support effective service delivery
• Help strengthen digital systems, workflows, and operational practices as the program grows

Skills

Staff supervision

Program operations

Communication

Collaboration

Digital literacy

Tools

Microsoft Office

Database / case tracking systems

Job description

Refugee Women's Alliance (ReWA) in Seattle, WA, is hiring a Program Supervisor for its Immigration Legal Services program. You will lead a team of case managers and administrative staff, manage day-to-day operations, and coordinate intake, reporting, and partner relations.

The ideal candidate has 5+ years in program operations or nonprofit settings and 2+ years of staff supervision. This full-time, hybrid role reports to the Legal Services Director and offers a competitive salary and benefits.