Supervisor HPC

Mt. Hood Meadows; Oregon; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Year-Round Housing

Season Pass for employee and dependets

Group Lessons & Discounts

Buddy Tickets

Resort Discounts

Mountain Exchange Program

Industry Pro Deals

Employee Daycare

Employee Store invites

EAP

Free Transportation

Wellness Programs

Team Dinners

Job summary

Mt. Hood Meadows is seeking an experienced HPC Supervisor to lead the High Performance Center operations and staff. You will oversee the HPC shop, coordinate inventory and POS activities, and ensure guests receive knowledgeable, personalized service throughout their visit.

The role requires coaching staff, scheduling, and maintaining service standards in a busy seasonal retail environment, with a focus on ski and snowboard expertise and guest satisfaction.

Qualifications

• 1 year of experience in a high-volume guest service environment.
• Strong guest service and guest recovery skills.
• Enthusiastic and knowledgeable about Nordic skiing and snowshoeing.
• Excellent written and verbal communicator.

Responsibilities

• Lead the High Performance Center shop daily operations and staff.
• Support inventory and POS accuracy, scheduling, and staff training.
• Balance guest service with operational demands in a seasonal retail setting.
• Coach and develop team members and ensure service standards.

Skills

Guest service

Leadership

Communication

Organizational skills

Problem solving

Retail experience

Coaching

Decision making

Education

High school diploma or equivalent

OLCC Server’s License

Tools

RTP POS system

Office 365

Google Drive

Job description

Position Overview

The HPC Supervisor leads the day-to-day operation of the High Performance Center while helping create an exceptional experience for guests looking for expert ski and snowboard equipment and service. This position oversees the HPC shop and staff, supports inventory and point-of-sale operations, and ensures guests receive knowledgeable, personalized service throughout their experience. The Supervisor leads by example, develops staff, and helps maintain the quality and service standards that contribute to strong guest relationships and the overall success of Mt. Hood Meadows Retail.

Working closely with the Retail Manager, this position is responsible for scheduling, staff training and coaching, inventory management, cycle counts, POS accuracy, loss prevention, and maintaining efficient shop operations. The High Performance Supervisor also supports RTP administration and training, assists with conflict resolution and guest recovery, and works with the Outer Limit Sales and Rental teams as needed. Strong organization, communication, problem-solving, and knowledge of the ski and snowboard industry are important to successfully balancing guest service with the operational demands of a busy seasonal retail environment.

This is an active, hands-on leadership position for someone who enjoys working with people and has a passion for snow sports and high-quality equipment. The ideal candidate is an experienced retail or service leader who is comfortable coaching a team, making decisions independently, and staying organized in a fast-paced environment. Ski or snowboard industry experience, inventory or warehouse experience, boot fitting and tuning knowledge, and familiarity with retail point-of-sale systems are all valuable in helping drive the success of the High Performance Center.

This is a Full-Time, Seasonal Position

Qualifications & Experience

• 1 year of experience in a high-volume guest service environment.
• Strong guest service and guest recovery skills.
• Enthusiastic and knowledgeable about Nordic skiing and snowshoeing
• Excellent written and verbal communicator.
• Strong in computer applications, including Office 365, Google Drive, etc and learning new applications
• Strong organizational skills and ability to advance several projects simultaneously.
• Strong decision-making skills.
• Strong interpersonal skills and leadership abilities.
• Ability to work without supervision.
• Availability to work weekends and holidays.
• Proficiency with RTP or similar POS experience with payment handling.
• Experience with creating How-To and/or Knowledgebase materials.
• OLCC Server’s License (may be obtained on the job, at employee’s own expense)
• 18 years of age or older
• High school diploma or equivalent

Preferred Qualifications & Experience

• Supervisory experience in guest service industry
• Experience teaching, coaching, or leading group activities
• Prior Nordic skiing instruction or related coaching
• Current PSIA Cross Country Certification
• Bilingual or multilingual

Compensation:

• Hourly Wage:$20.99 - $25.65

Perks:

• Year-Round Housing Rentals.Subject to Availability
• Ski/Snowboard Season Pass for employee and qualifying dependents
• Don't Ski/Snowboard? Gift your lift access to a family member
• Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
• Buddy Tickets (3 discounted tickets to share)
• Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
• Mountain Exchange Program (Ability to request free lift access to regional resorts)
• Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
• Affordable Employee Daycare - ERDC Eligible
• Special invites to Columbia Employee Store, Adidas, and other industry retailers
• Employee Assistance Program (EAP)
• Free Employee Transportation from Hood River & Sandy
• Summer Seasonal Job Connections with Local Businesses
• Access to Team Wellness Programs
• Team Appreciation Events/Dinners
• Click here to learn more about our team member perks

Videos:

• Watch our team in action on the MHM YouTube Channel