Lead Guest Transit Host

Skihood; Northern (KY); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Year-Round Housing Rentals

Ski/Snowboard Season Pass for depend.

Free Ski/Snowboard Group Lessons

Buddy Tickets (3 discounted)

Resort Discounts (Food, Retail, etc.)

Affordable Employee Daycare

Mountain Exchange Program

Industry Pro Deals

Employee Store invites

Employee Assistance Program

Free Employee Transportation

Team Wellness Programs

Job summary

Mt. Hood Meadows is seeking a Lead Guest Transit Host to guide and support the Guest Transit Hosts, ensuring safe and smooth shuttle operations across multiple parking locations.

You will train staff, coordinate movements, and deliver current resort information to guests, while maintaining strong guest relations. This part-time, seasonal role emphasizes leadership, teamwork, and the ability to work outdoors in winter conditions, including weekends and holidays, in a fast-paced outdoor

Qualifications

• Must be 21 years of age or older.
• Pass a driver background check.
• Insurable to operate company vehicles.
• Work outdoors in winter conditions.
• Able to interact with the public via verbal communication.
• Capable of working in a team environment.
• Strong attention to detail and multi-tasking.
• Able to understand and follow directions.
• Confident with a broad guest mix.
• Professional and respectful communication.
• Must be able to work unsupervised.
• Stay calm in high pressure situations.
• Commit to weekends and holidays during winter.

Responsibilities

• Lead and coach Guest Transit Hosts and guide the team.
• Help keep shuttle operations safe, organized, and moving.
• Provide current resort information to guests.
• Coordinate movements between parking locations.
• Train and coach staff on procedures.
• Manage guest lines and traffic flow across parking areas.
• Communicate with shuttle drivers and other departments.
• Ensure safe and consistent operations throughout the day.

Skills

Leadership

Guest service

Public interaction

Teamwork

Attention to detail

Multi-tasking

Following directions

Calm under pressure

Unsupervised work

Weekend/holiday availability

Job description

Position Overview

Help lead the team that gets our guests’ mountain days started off right. As a Lead Guest Transit Host at Mt. Hood Meadows, you’ll be a key part of the guest experience while providing day-to-day guidance and support to our Guest Transit Hosts. You’ll help keep shuttle operations safe, organized, and moving smoothly across our parking areas while serving as a knowledgeable and approachable resource for both guests and your team.

You’ll work across multiple parking locations, assist with shuttle loading and unloading, manage guest lines and traffic flow, provide current resort information, and communicate closely with shuttle drivers and other departments. You’ll also train and coach Guest Transit Hosts, help coordinate their movements between parking locations, and ensure the team is following safe and consistent procedures throughout the day.

If you’re confident working with people, enjoy taking on responsibility, and thrive in a fast-paced outdoor environment, this is a great opportunity to step into a leadership role on the Transportation team. You’ll spend your days helping guests, supporting your teammates, and keeping things

moving, even when the mountain throws a little extra weather your way.

This is a part-time, seasonal position

Qualifications & Experience

• Must be 21 years of age or older
• Ability to pass a driver background check
• Ability to be insured to operate company vehicles
• Ability to work outdoors in adverse winter weather conditions
• Comfortable interacting with the public using verbal communication
• Able to work effectively in a team environment
• Strong attention to detail and the ability to multi-task effectively
• Ability to understand and follow directions
• Confidence working with a broad spectrum of guests
• Professional and respectful communication skills
• Must be able to work unsupervised
• Ability to stay calm in high pressure situations
• Ability to commit to working weekends and holidays during the winter season

Preferred Qualifications & Experience

• Previous experience as a MHM Guest Transit Host or Guest Services
• Knowledge of mountain operations and industry details
• Prior service industry experience
• Previous experience of operating vehicles in winter conditions

Compensation:

• Wage: $20.63 – $24.66 hourly

Perks:

• Year-Round Housing Rentals. Subject to Availability
• Ski/Snowboard Season Pass for employees and qualifying dependents
• Don't Ski/Snowboard? Gift your lift access to a family member
• Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
• Buddy Tickets (3 discounted tickets to share)
• Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
• Affordable Employee Daycare - ERDC Eligible
• Mountain Exchange Program (Ability to request free lift access to regional resorts)
• Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
• Special invites to Columbia Employee Store, Adidas, and other industry retailers
• Employee Assistance Program (EAP)
• Free Employee Transportation from Hood River & Sandy
• Summer Seasonal Job Connections with Local Businesses
• Access to Team Wellness Programs
• Team Appreciation Events/Dinners
• Click here to learn more about our team member perks

Videos:

• Watch our team in action on the MHM YouTube Channel