Guest Services Supervisor 26-27

Mt. Hood Meadows; Oregon; On-site; USD 2,893,000 - 3,675,000; Full time

Benefits offered by this job

Year-Round Housing

Ski/ snowboard season pass

Discounts on rentals

Buddy Tickets

Resort discounts

Lift access

Employee transportation

Wellness programs

Team events

Job summary

Mt. Hood Meadows is seeking a Guest Services Supervisor to lead front-line teams, deliver exceptional guest experiences, and support staff in a fast-paced mountain environment.

This full-time, seasonal role emphasizes coaching, scheduling, and guest recovery to maintain a high standard of service. The position requires strong communication and organizational skills, with experience using Windows-based applications and POS familiarity considered a plus.

Qualifications

• 1 year of experience in a high-volume guest-facing environment is preferred.
• Strong guest service and guest recovery skills are required.
• Excellent written and verbal communication skills are essential.
• Proficiency in Windows-based applications is expected.

Responsibilities

• Lead and support front-line teams across one or more Guest Services locations.
• Coach and develop employees and coordinate daily operations.
• Assist with scheduling and staffing and provide guidance on guest recovery situations.
• Collaborate with department leadership to ensure training and tools for outstanding service.

Skills

Guest service

Communication

Scheduling

Team leadership

Organizational skills

Windows proficiency

Education

High school diploma

Tools

RTP POS system

Windows

Job description

Position Overview

Bring your passion for hospitality and leadership to Mt. Hood Meadows, where you'll help create exceptional guest experiences while supporting and developing a high-performing team. As a Guest Services Supervisor, you'll play a key role in leading front-line operations and creating memorable experiences for both our guests and team members.

You'll lead and support front-line teams across one or more Guest Services locations, ensuring exceptional service, efficient operations, and a positive team culture. You'll coach and develop employees, coordinate daily operations, assist with scheduling and staffing, and provide guidance through guest recovery situations. Working closely with department leadership, you'll help ensure our teams have the training, tools, and support needed to deliver outstanding service every day.

This is a dynamic leadership role for someone who enjoys developing people, solving problems, and making decisions in a fast-paced mountain environment. If you're a collaborative leader who thrives supporting both guests and team members while helping operations run smoothly, we'd love to speak with you about joining the Guest Services team.

This is a full-time, seasonal position

Qualifications & Experience

• Minimum 1 year of experience in a high-volume guest- facing environment
• Strong guest service and guest recovery skills
• Excellent written and verbal communication skills
• Proficiency in Windows-based applications
• Strong organizational skills and ability to manage multiple priorities
• Detail-oriented and able to work independently
• Minimum age 18
• Availability to work weekends and holidays
• Must successfully pass a background check
• High school diploma or equivalent
• Must be comfortable with the changing dynamics of a seasonal business

Preferred Qualifications & Experience

• Previous experience in a role that involved supervising team, conflict resolution, and/or mentoring peers
• Experience with RTP or similar POS system
• Experience creating How-To guides or knowledge base documentation

Compensation:

• Starting Wage:$ 21.83 - $26.68 hourly

Perks:

• Year-Round Housing Available. Subject to Availability
• Ski/Snowboard Season Pass for employees and qualifying dependents
• Don't Ski/Snowboard? Gift your lift access to a family member
• Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
• Buddy Tickets (3 discounted tickets to share)
• Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
• Mountain Exchange Program (Ability to request free lift access to regional resorts)
• Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
• Special invites to Columbia Employee Store, Adidas, and other industry retailers
• Employee Assistance Program (EAP)
• Free Employee Transportation from Hood River & Sandy
• Summer Seasonal Job Connections with Local Businesses
• Access to Team Wellness Programs
• Team Appreciation Events/Dinners
• Click here to learn more about our team member perks

Videos:

• Watch our team in action on the MHM YouTube Channel