Supervisor, Guest Arrival | 18+ | Part Time | Sesame Place San Diego

United Parks & Resorts; San Diego (CA); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free park admission

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and give- aw

Discounts on park admission tickets

Descripción de la vacante

SEAWORLD PARKS & ENTERTAINMENT is seeking enthusiastic Ambassadors to help create joy and lasting memories at Sesame Place. You will lead and train teams, maintain cleanliness, ensure safety, and assist in labor scheduling while upholding park policies and guest service excellence.

The role requires a high school diploma, 18+ years old, leadership experience, CPR/AED certification, and the ability to work varied shifts. Enjoy perks like free park admission and exclusive events.

Formación

• Have a high school diploma or equivalent and be at least 18 years old.
• At least 1 year proven leadership experience with knowledge of labor and expense management.
• Capable of CPR/AED training and certification.
• Capable of becoming trained and certified in all Operations areas.
• Excellent written and verbal communication skills and comfortable speaking before groups.
• Able to multi-task in a fast-paced environment and use Microsoft Office.
• Stand for long periods; lift up to 25 pounds and push/pull 50 pounds; heights up to 60 feet.

Responsabilidades

• Ensure a safe environment for team members, guests, and animals.
• Develop Assistant Supervisors, OJTs, and team members through coaching and feedback.
• Maintain cleanliness and conduct quality inspections in assigned areas.
• Ensure compliance with regulations, park policies, and procedures.
• Assist in creating and adjusting labor schedules to maximize resources.
• Support director and managers on park operation projects.
• Resolve conflicts between guests and team members within company guidelines.
• Ensure policies and team member handbook adherence and exceptional guest service.

Conocimientos

Leadership experience

CPR/AED certification

Communication skills

Microsoft Office

Guest service experience

Educación

High school diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Assist in the creation and adjustment of labor line schedules to maximize our resources
• Maintain resources as needed to complete work assignments
• Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned
• Assist the Director and Managers in various projects to improve park operation
• Handle conflicts between guests and/or team members seeking a win-win solution within company guidelines and strategic objectives
• Know and ensure team members follow all policies and procedures outlined in the team member handbook
• Ensure all team members provide exceptional guest service
• Perform other miscellaneous tasks as required

What it takes to succeed:

• Have a high school diploma or equivalent and be at least 18 years old
• At least 1 year proven leadership experience and a good understanding of labor and expense management.
• Able to successfully complete provided CPR/AED training/certification
• Capable and willing to become trained and certified at all areas within the Operations departments
• Excellent written and verbal communication skills and comfortable speaking in front of large groups of guests and team members
• Able to multi-task and adapt to changes in a fast paced working environment
• Have a working knowledge of Microsoft Office applications
• Able to stand for long periods of time; able to lift 25 pounds and push/pull 50 pounds; comfortable working at heights up to 60 feet, around water and able to walk in sand
• Able to assist in ride testing by riding all park rides
• Available to work varying shifts or hours, which may include days, evenings and nights
• 2 or more years leadership experience preferred
• 3 years guest service experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• A valid state driver’s license with the ability obtain a company driver’s license preferred
• Comfortable working at heights 150 feet preferred

Compensation:

Compensation: $19.50 per hour

Starting Base Pay:

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER.

ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.