Supervisor, Guest Arrival

SeaWorld Parks & Entertainment; Langhorne (Bucks County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free park admission

Discounts on admission tickets

Scholarship opportunities

Exclusive employee events

Job summary

Join SeaWorld Parks & Entertainment as an Ambassador to create memorable experiences for guests. Responsibilities include ensuring safety and exceptional service, developing team members, and maintaining cleanliness in the park.

The ideal candidate has a high school diploma, 1 year of leadership experience, excellent communication skills, and is adaptable in a fast-paced environment. Enjoy perks like free park admission and discounts.

Qualifications

• High school diploma or equivalent; must be at least 18 years old.
• Proven leadership experience, 1+ years preferred.
• Ability to complete CPR/AED training.
• Excellent verbal and written communication skills.
• Willingness to stand for long periods and lift weights.

Responsibilities

• Ensure a safe environment for all team members and guests.
• Develop Assistant Supervisors and team members.
• Conduct quality inspections of assigned areas.
• Assist in labor line scheduling and resource management.
• Provide exceptional guest service at all times.

Skills

Leadership

Communication

Multi-tasking

Customer service

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard‑working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What You Get To Do

• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Assist in the creation and adjustment of labor line schedules to maximize our resources
• Maintain resources as needed to complete work assignments
• Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned
• Assist the Director and Managers in various projects to improve park operation
• Handle conflicts between guests and/or team members seeking a win‑win solution within company guidelines and strategic objectives
• Know and ensure team members follow all policies and procedures outlined in the team member handbook
• Ensure all team members provide exceptional guest service
• Perform other miscellaneous tasks as required

What It Takes To Succeed

• Have a high school diploma or equivalent and be at least 18 years old
• At least 1 year proven leadership experience and a good understanding of labor and expense management.
• Able to successfully complete provided CPR/AED training/certification
• Capable and willing to become trained and certified at all areas within the Operations departments
• Excellent written and verbal communication skills and comfortable speaking in front of large groups of guests and team members
• Able to multi‑task and adapt to changes in a fast paced working environment
• Have a working knowledge of Microsoft Office applications
• Able to stand for long periods of time; able to lift 25 pounds and push/pull 50 pounds; comfortable working at heights up to 60 feet, around water and able to walk in sand
• Able to assist in ride testing by riding all park rides
• Available to work varying shifts or hours, which may include days, evenings and nights
• 2 or more years leadership experience preferred
• 3 years guest service experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• A valid state driver’s license with the ability obtain a company driver’s license preferred
• Comfortable working at heights 150 feet preferred

Perks of the Position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.