Assistant Supervisor, Guest Arrival

Entertainment Places; Philadelphia (Philadelphia County); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Free park admission

Ticket/guest discounts

Food discounts

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place in Philadelphia is seeking an Ambassador Supervisor to lead a dynamic team in guest arrival areas. You will supervise, train, and support Ambassadors, manage daily schedules, and ensure safe, friendly guest experiences throughout the park.

The role requires strong communication, leadership, and problem-solving skills, plus cash handling experience. Availability during peak season and holidays is essential, with opportunities for growth and employee perks.

Qualifications

• Experience supervising others and coordinating schedules.
• Strong communication, public speaking, and interpersonal skills.
• Ability to train, coach, and develop team members.

Responsibilities

• Supervise, train, and counsel Ambassadors in Guest Arrival areas.
• Track labor, daily scheduling, and break management.
• Oversee opening and closing procedures.
• Maintain a safe, clean environment for guests, team members, and animals.
• Ensure compliance with regulations and policies.
• Create and maintain team rotation grid.
• Report status to Supervisors and Managers.

Skills

Leadership

Public speaking

Customer service

Cash handling

Education

Bachelor’s degree preferred

Tools

MS Office

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

• You will supervise, train, and counsel Ambassadors and perform the job duties you’re supervising in Guest Arrival areas such as: Parking Lot Ticketing Turnstiles Reservation Check-In Area
• Track labor, including daily scheduling and break management
• Oversee opening and closing procedures
• Maintain a clean and safe environment for all team members, guests, and animals
• Develop team members through training, feedback and coaching
• Ensure compliance with all relevant regulations and policies
• Create and maintain team rotation grid
• Respond to guest and team member needs
• Report project status to Supervisors and Managers
• Ensure strict adherence to all cash handling procedure

What it takes to succeed:

• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• At least 18 years old
• Valid state driver’s license
• Ability to complete CPR/AED training/certification
• Ability to be certified on all attractions
• Outstanding communication, public speaking, problem solving and interpersonal skills
• Ability to remain calm and professional during challenging situations
• Computer proficiency with MS Office
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience and ability to work multiple selling systems
• Ability to train on and use protective gear
• Flexibility in working varied hours
• Related Bachelor’s degree preferred
• Previous leadership experience highly desirable

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.