Assistant Supervisor, Guest Arrival | 18+ | Part-Time | Sesame Place San Diego

United Parks & Resorts; San Diego (CA); Presencial; USD 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events and freebies

Resumo da oferta

Sesame Place in San Diego is seeking Ambassadors to lead and inspire a team delivering exceptional guest experiences. You will model high service standards, supervise and train Ambassadors, and manage labor while ensuring safety and compliance.

The role requires flexibility, outdoor work, and the ability to handle multiple selling systems. Starting pay is $17.50 per hour with benefits typical of a theme park setting.

Qualificações

• Must be at least 18 years old.
• Valid state driver’s license.
• Ability to complete CPR/AED training/certification.
• Ability to be certified on all attractions.
• Outstanding communication, public speaking, problem solving and interpersonal skills.
• Ability to remain calm and professional during challenging situations.
• Computer proficiency with MS Office.
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience and ability to work multiple selling systems.
• Ability to train on and use protective gear.
• Flexibility in working varied hours.
• Related Bachelor’s degree preferred.
• Previous leadership experience highly desirable.

Responsabilidades

• Lead and inspire a team to deliver great guest experiences.
• Model and perform the highest standards of service to foster a positive atmosphere.
• Supervise, train, and counsel Ambassadors.
• Track labor, including daily scheduling and break management.
• Oversee opening and closing procedures.
• Maintain a clean and safe environment for all team members, guests, and animals.
• Develop team members through training, feedback and coaching.
• Ensure compliance with regulations and policies.
• Create and maintain team rotation grid.
• Respond to guest and team member needs.
• Report project status to Supervisors and Managers.
• Ensure strict adherence to all cash handling procedures.

Conhecimentos

Leadership experience

Customer service

Public speaking

Interpersonal skills

Cash handling

MS Office

POS systems

Team training

Problem solving

Formação académica

Bachelor’s degree preferred

Ferramentas

POS systems

Cash handling procedures

Descrição da oferta de emprego

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do

Help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. Get ready to help us show our best right when guests first show up! You will supervise, train, and counsel Ambassadors and perform the job duties you’re supervising in Guest Arrival areas such as:

• Parking Lot Ticketing Turnstiles Reservation Check-In Area
• Track labor, including daily scheduling and break management
• Oversee opening and closing procedures
• Maintain a clean and safe environment for all team members, guests, and animals
• Develop team members through training, feedback and coaching
• Ensure compliance with all relevant regulations and policies
• Create and maintain team rotation grid
• Respond to guest and team member needs
• Report project status to Supervisors and Managers
• Ensure strict adherence to all cash handling procedure

What it takes to succeed

During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays

• At least 18 years old
• Valid state driver’s license
• Ability to complete CPR/AED training/certification
• Ability to be certified on all attractions
• Outstanding communication, public speaking, problem solving and interpersonal skills
• Ability to remain calm and professional during challenging situations
• Computer proficiency with MS Office
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience and ability to work multiple selling systems
• Ability to train on and use protective gear
• Flexibility in working varied hours
• Related Bachelor’s degree preferred
• Previous leadership experience highly desirable

Compensation

$17.50 per hour Starting Base Pay:

The perks of the position

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.