Supervisor, Ride Operations | Part-Time | Sesame Place San Diego

United Parks & Resorts; San Diego (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking an Ambassador Supervisor for the San Diego area. You will oversee park operations, supervise a team of 30-60 ambassadors, and ensure high guest service standards throughout shifts.

Responsibilities include scheduling, attendance, coaching, and coordinating with EHS and Hiring. Proactive problem solving and strong communication are essential for success in this role.

Qualifications

• Supervisory experience in fast-paced environments.
• Excellent communication and guest-service focus.
• Ability to train and mentor staff.
• Strong organizational and scheduling skills.

Responsibilities

• Supervise 30-60 team members and daily park operations.
• Ensure area scheduling and attendance logs are accurate.
• Coach and develop ambassadors for growth and performance.
• Maintain guest service quality and handle escalated issues.

Skills

Leadership

Communication

Public speaking

Microsoft Office

English fluent

Tools

Kronos

SAP

Job description

Job Description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

Job Overview

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Enthusiastically represents SeaWorld Parks & Entertainment by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job.

Job Duties and Responsibilities

• Supervises Assistant Supervisors who supervise a total of 30-60 team members.
• Responsible for daily operation of specified area within the Park Operations department.
• Model a positive attitude, high level of energy and commitment to quality
• Ensure area scheduling, line grids, and manual attendance logs are completed.
• Update Kronos as noted on manual attendance logs.
• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and counseling team members; addressing complaints and resolving problems.
• Coach, develop, and encourage personal growth of ambassadors, resolving concerns and questions on a daily basis.
• Plan, assign, and direct work and specific projects.
• Ensures excellent internal and external guest service.
• Contributes to department goals by providing administrative support, allowing teams to maintain focus on operations inside the park.
• Ensures guest correspondence receives professional responses in a timely manner.
• Oversees multiple administrative functions, including but not limited to purchasing, department orientations, safety training, and SAP requests.
• Serves as department liaison for EHS and Hiring.
• Address and resolve escalated guest situations.
• Manages and maintains the accuracy of numerous daily, weekly, and monthly reports.
• Establishes procedures, practices, and work methods to increase work unit effectiveness and efficiency.
• Monitor daily labor to align with labor budget and daily attendance.
• Works directly with team members to improve guest services.
• Ensure the cleanliness of the Park Operations Main Office and performs safety inspections.
• Communicates area goals to all team members.
• Encourages the personal growth and development of all team members.
• Handles guest complaints as needed.
• Assist with emergency situations in the park to include transports in the park and closing pathways.
• Manages area labor and operational expense budgets and assists with annual preparation of department Track supply inventory and ensure supplies are utilized in an efficient manner. budgets.
• Writes weekly schedules and investigates team member accidents.
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests.
• Enthusiastically assists in the park as needed or as directed by the Park Duty Manager, including but not limited to Tolls, Tickets & Reservations, Turnstiles, and Park Quality.
• Perform other duties as assigned.

Competencies

• Ability to be trained and certified on all park operations areas
• Strong problem-solving skills and attention to detail
• Excellent communication, multi-tasking and group presentation skills
• Ability to adapt to changes in a fast-paced environment
• Experience working with Greenlight and SAP preferred.
• Strong written/verbal communication skills; able to read, write and speak English.
• Strong attention to detail
• Possess talent to build relationships through consulting and partnering
• Ability to assist in ride testing by riding all park rides
• Ability to train on and properly use protective gear
• Proficiency in Microsoft Office applications.
• Ability to speak in public

Physical Requirements

Must be able to lift, push, pull and/or carry up to 50 lbs. Regular use of hands and fingers; reach with hands and arms; stoop, kneel, crouch or crawl. Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed. Stand for prolonged periods of time. Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing) Position may be exposed to fumes, dust, odors and cold/heat temperature extremes Perform cleaning duties; including use of cleaning chemicals Must be flexible in work locations as placement will depend on business needs and career development opportunities.

Availability

Available to work varying shifts or hours based on park hours, i.e. be able to work opening and closing shifts, nights, weekends, and Holidays. Five days of unrestricted availability, to include at least one weekend day required.

Compensation

Compensation: 19.50 USD per hour Starting Base Pay:

The perks of the position

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.