Supervisor, Food & Beverage | Part-Time | Sesame Place California

United Parks & Resorts; Chula Vista (CA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Merchandise discounts

Scholarship opportunities

Exclusive employee events

Helpful team environment

Job summary

SEAWORLD PARKS & ENTERTAINMENT is seeking part-time Ambassadors at Sesame Place to support daily operations, scheduling, and guest service. You will handle staffing, reporting, and training while maintaining food quality and park standards.

The role requires strong communication, basic math, and Microsoft Office skills; ServSafe and Food Handlers certifications may be pursued. You will interact with guests and coworkers in a fast-paced environment, including nights, weekends, and holidays.

Qualifications

• Strong written and verbal communication skills.
• Basic math skills including fractions and decimals.
• Ability to create and interpret graphs.
• Working knowledge of the Microsoft Office Suite.

Responsibilities

• Create ambassador schedules and maintain Kronos reports.
• Prepare and track daily, weekly, and monthly reports.
• Address complaints and resolve problems.
• Supervise and train ambassadors.
• Plan, assign and direct work.
• Order and maintain products and supplies.
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction and sanitation standards.
• Enter repair notifications to keep the facility in good condition.
• Record daily events in the communication log.
• Coordinate with maintenance to ensure proper operation of equipment.
• Maintain repair log and monitor labor costs.
• Carry out supervisory duties including interviewing, hiring, training, and evaluating ambassadors; resolving issues.
• Ensure excellent guest service by addressing guest needs.
• Perform other duties as assigned.
• Occasionally assist other locations and areas as needed.

Skills

Strong communication

Basic math skills

Graph interpretation

MS Office proficiency

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

ServSafe Manager Certification

Food Handlers certification

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

• Create ambassador schedules and maintains Kronos reports
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve problems
• Supervise and train ambassadors
• Plan, assign and direct work
• Order and maintain products and supplies
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
• Enter notifications for any needed repairs to keep facility maintained to standards
• Record the day’s events in communication log
• Contact maintenance as necessary to maintain proper operation of all equipment and facility
• Maintain repair log and control labor cost
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure excellent guest service by responding to guest requirements, expectations and needs
• Other duties assigned
• Occasionally assist other location and areas throughout the park as needed

What it takes to succeed:

• Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience preferred
• Have strong written and verbal communication skills
• Have strong basic math skills using whole numbers, common fractions and decimals
• Ability to compute rate, ratio, percent, and be able to create and interpret graphs
• Have working knowledge of the Microsoft Office Suite
• Able to obtain ServSafe Manager Certification upon selection
• Able to pass Alcohol training test upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

Availability and Hours:

This is a part-time role During the non-peak season, must be available both Saturday & Sunday During the peak season, must have 5 days of unrestricted availability, to include the weekends You must be able to work varied schedules, including nights, weekends, and holidays Hours vary based on business need; may be scheduled 0-29 hours weekly

Compensation:

19.50 USD Hourly Starting Base Pay: 19.50

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.