Supervisor, Guest Arrival

SeaWorld; Philadelphia (Philadelphia County); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free park admission

Discounts on tickets and passes for家</

Resumo da oferta

Sesame Place in Philadelphia is seeking Ambassadors to lead and train teams, uphold safety standards, and deliver outstanding guest experiences. You will assist in labor scheduling, ensure policy compliance, and support park operations on projects with leadership from the Director and Managers.

Strong communication and multi-tasking are essential. The role emphasizes safety, guest service excellence, and adaptability in a fast-paced environment, with opportunities for professional growth and

Qualificações

• High school diploma or equivalent, 18+ years old.
• At least 1 year of leadership experience with labor and expense management.
• CPR/AED training/certification.
• Willing to train and certify across Operations areas.
• Excellent written and verbal communication; comfortable speaking to large groups.
• Able to multitask and adapt in a fast-paced environment.
• Proficient with Microsoft Office applications.
• Able to stand long periods, lift 25 lbs, push/pull 50 lbs, and work at heights.
• Available for varying shifts, including days/evenings/nights.

Responsabilidades

• Ensure a safe environment for team members, guests, and animals.
• Develop Assistant Supervisors, OJTs, and team members through training, feedback and coaching.
• Maintain cleanliness and conduct quality inspections; follow up on improvements.
• Ensure compliance with state/federal regulations, park policies, and procedures.
• Assist in creating and adjusting labor line schedules to maximize resources.
• Assist Director and Managers on projects to improve park operation.
• Handle conflicts to reach win-win solutions within guidelines and objectives.
• Ensure all team members provide exceptional guest service.
• Perform other miscellaneous tasks as required.

Conhecimentos

Leadership

Guest service

Communication

CPR/AED training

Labor and expense management

Public speaking

Microsoft Office

Physical stamina

Formação académica

High school diploma or equivalent

Bachelor's degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Assist in the creation and adjustment of labor line schedules to maximize our resources
• Maintain resources as needed to complete work assignments
• Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned
• Assist the Director and Managers in various projects to improve park operation
• Handle conflicts between guests and/or team members seeking a win-win solution within company guidelines and strategic objectives
• Know and ensure team members follow all policies and procedures outlined in the team member handbook
• Ensure all team members provide exceptional guest service
• Perform other miscellaneous tasks as required

What it takes to succeed:

• Have a high school diploma or equivalent and be at least 18 years old
• At least 1 year proven leadership experience and a good understanding of labor and expense management.
• Able to successfully complete provided CPR/AED training/certification
• Capable and willing to become trained and certified at all areas within the Operations departments
• Excellent written and verbal communication skills and comfortable speaking in front of large groups of guests and team members
• Able to multi-task and adapt to changes in a fast paced working environment
• Have a working knowledge of Microsoft Office applications
• Able to stand for long periods of time; able to lift 25 pounds and push/pull 50 pounds; comfortable working at heights up to 60 feet, around water and able to walk in sand
• Able to assist in ride testing by riding all park rides
• Available to work varying shifts or hours, which may include days, evenings and nights
• 2 or more years leadership experience preferred
• 3 years guest service experience preferred
• Possession or pursuit of a bachelor's degree preferred
• A valid state driver's license with the ability obtain a company driver's license preferred
• Comfortable working at heights 150 feet preferred

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.