Airport Service Supervisor — On-Site, Training & Compliance Lead

Southwest Airlines; Carson City (NV); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Travel at no cost on Southwest flights

401(k) company match

Profit sharing

Comprehensive health, dental, and vis

Employee assistance program

Job summary

Southwest Airlines in Carson City, USA, is seeking a Customer Service Supervisor for an on-site role with an hourly wage of $20–$30. The position emphasizes leadership of Customer Service Representatives, Operations Sellers, and Skycaps, with shifts set by seniority including early mornings, late evenings, weekends, and holidays.

The role requires U.S. citizenship or lawful permanent residency, and the ability to meet DOT and safety standards.

Qualifications

• U.S. citizenship or authorized to work in the United States; no sponsorship available.
• Minimum 18 years of age.
• Ability to lift 50 lbs., and perform tasks such as standing, sitting, pulling, pushing, squatting, climbing, and walking in various conditions.
• Work effectively in noisy, high‑vibration, or other demanding environments.
• Knowledge of customer service operations, safety and compliance practices, and collective bargaining agreements.

Responsibilities

• Lead, coach, and train Customer Service Representatives, Operations Sellers, and Skycaps at the station.
• Ensure that all safety, security, and compliance procedures are followed and communicated to all team members.
• Coordinate across departments to maintain on‑time performance, employee morale, and customer satisfaction.
• Respond to customer inquiries, complaints, and disputes, providing timely resolutions.
• Oversee daily airport operations to create a secure and compliant service environment.
• Assign, monitor, and evaluate training to ensure regulatory and company standards are met.
• Maintain accurate shift bids, daily assignments, payroll reports, and attendance documentation.
• Verify proper use of work contracts and agreements, minimizing operational disruptions.
• Conduct other process duties as directed by Station Leadership.

Skills

Customer service

Interpersonal skills

Leadership

Communication

Team management

Job description

Southwest Airlines in Carson City, USA, is seeking a Customer Service Supervisor for an on-site role with an hourly wage of $20–$30. The position emphasizes leadership of Customer Service Representatives, Operations Sellers, and Skycaps, with shifts set by seniority including early mornings, late evenings, weekends, and holidays.

The role requires U.S. citizenship or lawful permanent residency, and the ability to meet DOT and safety standards.