Supervisor, Claims

Turo Inc.; Arizona; Hybrid; USD 70,000 - 87,000; Full time

Benefits offered by this job

Equity

Medical, dental & vision insurance

Retirement match

Learning stipend

Host matching program

Travel credit

Phone & internet stipend

Paid time off & holidays

In-office meals/snacks

Job summary

Turo is seeking a Complex Claims Supervisor in Arizona to lead a fast-paced auto claims team. You will own end-to-end outcomes for complex claims, coach specialists and team leads, and ensure timely resolution while controlling costs and maintaining quality.

Key responsibilities include reviewing claims for accuracy, supervising performance, and partnering with salvage and inspection vendors to minimize delays, with a hybrid in-office schedule. Equity and benefits are offered.

Qualifications

• 3+ years of auto claims experience.
• Strong supervisory and people leadership skills.
• Strong analytical and problem-solving skills with sound judgment.
• Excellent organizational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced, high-volume environment.
• Strong verbal and written communication skills.
• Ability to interpret policies, procedures, and protection plan terms.
• Ability to identify operational risk and elevate appropriately.

Responsibilities

• Own end-to-end execution of complex claims within assigned queues, including high-value repairs and potential total loss vehicles.
• Coach Complex Claims Specialists and Team Leads with regular 1:1s and side-by-sides.
• Review claims for accuracy, defensibility, and documentation; escalate with context and solutions.
• Manage storage exposure, salvage returns, towing, and vendor timelines.
• Collaborate with salvage and inspection partners to resolve bottlenecks and minimize costs/delays.
• Monitor metrics like cycle time, costs, quality, and customer experience; drive process improvements.

Skills

Auto claims

Supervisory

Analytical thinking

Organizational skills

Prioritization

Communication skills

Policy interpretation

Risk identification

Education

Bachelor's degree

Job description

About the team

The Complex Claims Supervisor is a frontline people leader responsible for overseeing the day-to-day execution, quality, and timeliness of complex claims. This role owns claim outcomes, associate performance, cost control, and customer experience within a fast-moving, high-exposure claims environment.

What you will do

Own the end-to-end execution of complex claims within assigned queues, including high-value repairs, potential total loss vehicles, storage negotiations, coverage concerns, and timely resolution in accordance with internal policies and protection plan terms. Directly manage and coach Complex Claims Specialists and/or Team Leads by setting clear expectations, conducting regular 1:1s and side-by-sides, reviewing work product, and addressing performance gaps through coaching and documentation as needed. Serve as the first line of escalation for complex, sensitive, or high-dollar claims. Review claims for accuracy, consistency, defensibility, and appropriate documentation, escalating issues with appropriate context and recommended solutions. Actively manage storage exposure, salvage returns, towing, and vendor-related timelines. Partner with salvage vendors, inspection partners, and internal stakeholders to resolve bottlenecks and minimize unnecessary costs or delays. Monitor team performance against key metrics, including cycle time, storage costs, quality outcomes, customer experience, and compliance. Identify trends, operational risks, and opportunities for process improvement and support pilot initiatives and training enhancements.

Your profile

• 3+ years of auto claims experience.
• Strong supervisory and people leadership skills.
• Strong analytical and problem-solving skills with the ability to make sound judgment calls.
• Excellent organizational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced, high-volume claims environment.
• Strong verbal and written communication skills.
• Ability to interpret policies, procedures, and protection plan terms.
• Ability to identify operational risk and elevate appropriately.
• Demonstrates Turo’s values through work product and day-to-day team interactions.
• Bonus if you have Complex claims handling experience.
• Prior people leadership, senior, or lead role experience.
• Experience handling high-value repairs, total loss vehicles, storage negotiations, or other high-exposure auto claims.

Bachelors Degree

For this role, the target base salary range in Phoenix is $70,000 - $87,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees.
• Employer-paid medical, dental, and vision insurance (Country specific).
• Retirement employer match.
• Learning & Development stipend to invest in your professional development.
• Turo host matching program.
• Turo travel credit.
• Cell phone and internet stipend.
• Paid time off to relax and recharge.
• Paid holidays, volunteer time off, and parental leave.
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes. Read more about the Turo culture according to Turo CEO, Andre Haddad. Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [e-mail]. Welcome to Turo Careers!