Director, Recoveries

Turo; Arizona; Hybrid; USD 160,000 - 185,000; Full time

Benefits offered by this job

Equity and benefits

In-office perks

Job summary

Turo is seeking a Recoveries Director to lead a hybrid team focused on maximizing recoveries across collections, subrogation, and chargebacks. You will oversee both internal and outsourced personnel, shaping policies and leveraging AI to boost efficiency and outcomes across the marketplace’s recovery operations.

In this role, you will drive KPI reporting, negotiate settlements, and partner with Claims, Legal, and Finance to improve processes.

Qualifications

• 10+ years of experience across recoveries, subrogation, collections, and chargebacks.
• Strong knowledge of subrogation, recoveries, and collections strategies.
• Experience with chargebacks and dispute resolution.
• Proven leadership of in-house and outsourced teams.

Responsibilities

• Lead a hybrid team of internal and external agents to achieve recovery and collections goals.
• Oversee subrogation from guest and third party insurers, including evaluation, negotiation, and settlement.
• Develop strategies to manage chargebacks, minimize losses, and pursue legitimate debts.
• Manage relationships with third party collection agencies with compliance and performance in mind.
• Monitor recovery KPIs, vendor performance, and drive improvements.
• Collaborate with Claims, Legal, Finance, and other teams on policies and processes.
• Leverage AI and technology to improve outcomes and efficiency.
• Participate in leadership meetings and training programs.

Skills

Recoveries & subrogation

Collections strategy

Chargebacks handling

Leadership & people management

Analytical decision making

Negotiation skills

Education

Bachelor’s degree or equivalent practical experience

Tools

Google Workspace

CRM systems

Case management tools

Job description

About The Team

The Recoveries Director is a dynamic leader responsible for driving recovery efforts across Turo. These recoveries include collections through third party vendors, subrogation of claims costs from responsible third parties, risk transfer recoveries from guest insurers, and recovery efforts related to chargebacks. In this role, you will lead both in house and outsourced teams responsible for recovery operations across Turo’s peer to peer car sharing marketplace. You will design and execute strategies to maximize recoveries, manage external partner relationships, and leverage AI and other technology to improve the effectiveness and efficiency of our collection and recovery efforts.

What You Will Do

• Lead, coach, and manage a hybrid team of internal and external agents to achieve recovery and collections goals, including process design and product actions that maximize the effectiveness of direct and third party collections.
• Oversee subrogation from guest and third party insurance carriers, including accurate evaluation, pursuit, negotiation, and settlement of recovery opportunities.
• Lead and develop strategies to effectively manage chargebacks, minimize losses, resolve chargeback disputes, and pursue legitimate debts through collections when appropriate.
• Manage relationships with third party collection agencies, ensuring adherence to performance standards, compliance requirements, and reputation safeguards.
• Monitor and report on recovery KPIs, trends, and vendor performance and make recommendations for improvement.
• Partner with Claims, Legal, Finance, and other cross functional teams on policies, escalation decisions, and process improvements.
• Leverage AI, technology, and automation to improve recovery outcomes and operational efficiency.
• Participate in team and leadership meetings, huddles, and training.

Your profile

• 10+ years of experience across recoveries, subrogation, collections, and chargebacks.
• Strong understanding of subrogation, recoveries, and collections strategies, including Arbitration Forums and intercompany arbitration.
• Strong knowledge of collections process design, implementation, and execution.
• Experience with chargebacks and successful resolution of chargeback disputes.
• Demonstrated leadership experience managing both in house teams and outsourced vendor partners.
• Ability to design, implement, and improve operational strategies with measurable results.
• Strong communication and negotiation skills with the ability to effectively handle sensitive and escalated situations.
• Analytical mindset with the ability to interpret data, identify trends, and drive performance improvements.
• Knowledge of relevant regulations, compliance requirements, and best practices in recoveries and collections.
• Ability to balance business objectives with customer experience and reputational considerations.
• Proficiency with modern productivity tools, including Google Workspace and CRM and case management systems.
• Demonstrates Turo's values through work product and day to day team interactions.

Bonus if you have

• Bachelor’s degree or equivalent practical experience.
• Experience using AI, automation, or other technology to improve collections and recovery operations.
• Experience leading recovery operations within a marketplace, insurance, fintech, or technology environment.

For this role, the target base salary range in Phoenix is $160,000 - $185,000 annually + Bonus. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipendPaid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver’s seat of an extraordinary selection of cars shared by local hosts. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes. Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [e-mail].