Director, Liability

Turo; Arizona; Hybrid; USD 160,000 - 185,000; Full time

Benefits offered by this job

Equity

Medical, dental, and vision insurance

Retirement match

Learning stipend

Turo travel credit

Cell phone and internet stipend

Paid time off

Paid holidays

Hybrid in-office perks

Job summary

Turo is seeking a Liability Director to lead our liability claims program in a hybrid in-office role in Phoenix. You will guide the internal team, partner with carriers, and shape handling guidelines to achieve best-in-class outcomes.

You will defend litigation, collaborate with counsel, and work with Data, Analytics, and Risk teams to strengthen controls and minimize costs while aligning with business goals and customer experience.

Qualifications

• 10+ years of liability claims experience including litigated claims.
• Deep understanding of third party auto claims and US jurisdictions.
• Strong knowledge of insurance coverage, policies, and litigation strategies.

Responsibilities

• Lead, coach, and manage internal liability experts to provide accurate consultations and drive outcomes.
• Develop special handling instructions with carrier partners and train on car sharing processes.
• Lead strategies to reduce the cost of liability claims.
• Coordinate and lead Turo’s response to litigation with counsel and stakeholders.
• Collaborate with Actuarial and Data teams to understand trends and improve results.
• Monitor liability KPIs, trends, and vendor performance and recommend improvements.
• Partner with Claims, Legal, Finance, and other teams on policies and escalations.
• Participate in team and leadership meetings and training.

Skills

Liability claims

Litigation

Leadership

Data interpretation

Negotiation

Analytical mindset

Communication

Regulatory knowledge

Policy interpretation

Cross-functional collaboration

Education

Bachelor's degree

JD degree (bonus)

Tools

CRM systems

Case management systems

AI tools

Google Workspace

Job description

About The Team

The Liability Director is a dynamic leader and strong liability expert responsible for liability claims at Turo. In this role, you will work closely with our carrier partners to help achieve best in class claims handling and develop special handling guidelines to ensure appropriate oversight and effective outcomes.

About The Team

The Liability Director is a dynamic leader and strong liability expert responsible for liability claims at Turo. In this role, you will work closely with our carrier partners to help achieve best in class claims handling and develop special handling guidelines to ensure appropriate oversight and effective outcomes.

You will directly lead our internal team and play a key role in helping Turo defend litigation involving Turo and our customers. You will lead our responses to litigation, partner with counsel on litigation strategies, and represent Turo throughout the litigation process as needed. You will also work closely with our Data, Analytics, and Risk teams to strengthen risk controls and minimize the cost of accidents and liability claims.

What You Will Do

• Lead, coach, and manage internal liability experts to provide accurate and timely consultations with our carrier partners and drive effective claim outcomes.


• Work directly with carrier partners to develop special handling instructions and provide training on peer to peer car sharing, Turo processes, and protection plans to support accurate claims handling.


• Lead and develop strategies to reduce the cost of liability claims to Turo.


• Coordinate and lead Turo’s response to litigation, ensuring required information is provided consistently and accurately to defend cases involving alleged responsibility for accidents and claims.


• Partner with counsel on discovery, depositions, litigation strategy, negotiations, and trials as needed.


• Work closely with Actuarial and Data teams to understand liability trends and develop actions to improve results.


• Monitor and report on liability KPIs, trends, and vendor performance and make recommendations for improvement.


• Partner with Claims, Legal, Finance, and other cross functional teams on policies, escalation decisions, and process improvements.


• Participate in team and leadership meetings, huddles, and training.

Your profile

• 10+ years of experience in liability claims, including extensive experience handling and leading litigated claims.


• Deep understanding of third party auto claims and litigation across jurisdictions in the United States.


• Strong knowledge of insurance coverage with the ability to interpret insurance policies and contracts and help shape them for the future.


• Strong knowledge of litigated claims, including defense costs, litigation strategies, negotiation strategies, and the overall litigation process.


• Demonstrated leadership experience managing employees and external partners.


• Ability to design, implement, and improve operational strategies with measurable results.


• Strong communication and negotiation skills with the ability to effectively handle sensitive and escalated situations.


• Analytical mindset with the ability to interpret data, identify trends, and drive performance improvements.


• Knowledge of relevant regulations, compliance requirements, and best practices in liability claims handling and litigation.


• Ability to balance business objectives with customer experience and reputational considerations.


• Proficiency with modern productivity tools, including Google Workspace, CRM and case management systems, AI tools, and other management systems.


• Demonstrates Turo’s values through work product and day to day team interactions.


• Bachelor’s degree preferred

Bonus if you have

• JD degree.


• Insurance designations such as CPCU, SCLA, or similar credentials.

For this role, the target base salary range in Phoenix is $160,000 - $185,000 annually + Bonus. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays.

Your recruiter can share more information about the various in-office perks Turo offers.

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [e-mail].

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees


• Employer-paid medical, dental, and vision insurance (Country specific)


• Retirement employer match


• Learning & Development stipend to invest in your professional development


• Turo host matching program


• Turo travel credit


• Cell phone and internet stipend


• Paid time off to relax and recharge


• Paid holidays, volunteer time off, and parental leave


• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver’s seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [e-mail].