Supervisor, Billing Operations (Fully Remote)

Twilio; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental leave

Wellness leave

Healthcare

Retirement savings

Remote-first culture

Job summary

Twilio Inc. is seeking a leader to head an international billing team responsible for invoicing, order processing, and issue resolution.

You will own SOX-compliant reconciliations, contract validation, and audit deliverables while driving process improvements and mentoring team members. The role requires strong collaboration across functions and a focus on accuracy, efficiency, and compliance.

Qualifications

• 5+ years in billing operations with supervisory experience.
• Salesforce, Excel, communication, and issue-resolution skills.
• SaaS, SOX, and Zuora experience desired.

Responsibilities

• Lead and supervise an international billing team handling invoicing, order processing, and issue resolution.
• Own SOX-compliant reconciliations, contract validation, and audit deliverables.
• Drive process improvements and mentor team members.

Skills

Billing operations

Supervisory experience

Communication

Issue resolution

Tools

Salesforce

Excel

Zuora

Job description

• Lead and supervise an international billing team handling invoicing, order processing, and issue resolution.
• Own SOX-compliant reconciliations, contract validation, and audit deliverables.
• Drive process improvements and mentor team members.

Qualifications:

• 5+ years in billing operations with supervisory experience.
• Salesforce, Excel, communication, and issue-resolution skills.
• SaaS, SOX, and Zuora experience desired.

What We Offer:

• Competitive pay, generous time off, parental/wellness leave.
• Healthcare, retirement savings, remote-first culture.
• Occasional travel and community involvement.

Twilio is a cloud communications platform that helps businesses engage customers through messaging, voice, and video APIs. The company serves hundreds of thousands of businesses and values a remote-first culture, connection, inclusion, and employee growth.