Supervisor, Billing Operations

Twilio; United States; Remote; USD 22,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental & wellness leave

Healthcare

Retirement savings program

Job summary

Twilio Inc. is hiring a Billing Supervisor to lead end-to-end order processing and invoicing for a remote, globally distributed team. You will collaborate with Deal Operations, Revenue Accounting, Collections and Sales to ensure accurate contract provisioning and timely invoicing.

You will manage an international team based in Mexico while coordinating with teams across the United States, Ireland and India, and drive SOX-compliant month-end processes and audit readiness.

Qualifications

• 5+ years experience in a billing operations role.
• Experience supervising and mentoring team members.
• Strong communication with internal and external stakeholders.
• Proficiency with Salesforce and Excel.

Responsibilities

• Lead and supervise an international billing team.
• Oversee daily order management, billing and communications.
• Escalate and resolve billing, collections, and order issues.
• Review contracts for accuracy and data integrity.
• Perform SOX-compliant month-end reconciliations.
• Coordinate audits and assist auditors and tax consultants.
• Drive process improvements and onboard/train staff.

Skills

Billing operations

Team leadership

Communication

Prioritization

Tools

Salesforce

Excel

Job description

Who we are

At the company, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at the company is in your hands..

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings..

See yourself at the company

Join the team as the company’s next Supervisor, Billing Operations.

About the job

We are seeking an experienced Billing Supervisor to support end-to-end order processing, invoicing, and post-billing communications for sales teams and customers. In this role, you will work closely with Deal Operations, Revenue Accounting, Collections and Sales to ensure smooth contract execution and issue resolution.

You will directly lead and support an operational team based in Mexico while collaborating cross-functionally with global counterparts across the United States, Ireland, and India.

Responsibilities

• Lead and supervise an international team of analysts and senior analysts handling post-billing communications, invoice portal processing, and issue remediation.


• Oversee daily order management, billing, and communications to ensure timely invoicing, precise contract provisioning, and rapid issue remediation while holding the team accountable to key SLAs.


• Serve as an escalation point for billing, collections, and order management inquiries, delivering timely resolutions for both internal stakeholders and external customers.


• Review and validate customer contracts across multiple internal systems to maintain data integrity and accurate financial reporting.


• Execute and own SOX-compliant month-end reconciliations for billing and provisioning, ensuring full data completeness and accuracy.


• Coordinate and fulfill audit deliverables for internal/external auditors and tax consultants during quarterly and annual reviews.


• Drive continuous operational improvements, participate in system enhancement initiatives, and lead new process implementations.


• Onboard, train, and mentor team members to maintain high operational standards across the team.

Qualifications

the company values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering the company. We are always looking for people who will bring something new to the table!

Required

• 5+ years experience in a billing operations role


• Experience with Salesforce


• Experience with supporting team members from a supervisory standpoint


• Excellent communication skills for internal and external stakeholders


• Proficiency in Excel


• Strong attention to detail


• Ability to prioritize and multitask throughout high volume order processing


• Ability to identify, analyze, and resolve issues independently


• Collaborative working style and experience working cross-functionally


• Ability to support flexible timezone meetings periodically


• Excellent written, and verbal communication skills in English

Desired

• Experience working in the SaaS/technology industry


• Experience working with an international team


• Knowledge of and experience with SOX controls


• Experience with Zuora

Location

This role will be remote, and based in Mexico City, Mexico.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

• competitive pay


• generous time off


• ample parental and wellness leave


• healthcare


• a retirement savings program


• and much more

the company thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call the company Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

the company is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, the company participates in the E-Verify program in certain locations, as required by law.