Program Manager, Carrier Operations & Governance (Fully Remote)

Twilio Inc.; United States; Remote; USD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Healthcare

401(k)

Parental leave

Generous time off

Remote-first culture

Zusammenfassung

Twilio Inc. is seeking a high-visibility program manager to help build a new operations and governance function. You will own the team operating model, cadences, runbooks, and day-to-day execution, partnering with cross-functional teams to drive alignment and pace.

The role requires leading governance programs, executive reporting, and using data tools to provide insights. Twilio offers a remote-first culture with opportunities for travel depending on team needs, competitive pay, healthcare,

Qualifikationen

• Proven experience delivering high-visibility programs.
• Ability to design governance structures and operating models.
• Strong data analysis and reporting capabilities.

Aufgaben

• Lead cross-functional governance programs and executive reporting.
• Own operating model, cadences, runbooks, and day-to-day execution.
• Drive process improvements and enablement across carrier operations.

Kenntnisse

Program management

Cross-functional leadership

Governance

Executive reporting

Data & BI tooling

Tools

Business Intelligence

Jobbeschreibung

• High-visibility program management role building a new operations and governance function.
• Own the team operating model, cadences, runbooks, and day-to-day execution.

Key Responsibilities:

• Lead cross-functional governance programs and executive reporting.
• Drive process improvements and enablement across carrier operations.
• Use data tools and business intelligence for insights and reporting.

What We Offer:

• Competitive pay, generous time off, healthcare, 401(k), parental leave.
• Remote-first culture with occasional travel for team gatherings.

Twilio is a cloud communications company shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.