Billing Operations Analyst (Fully Remote)

Twilio Inc.; United States; Remote; USD 49,000 - 71,000; Full time

Benefits offered by this job

Healthcare, retirement savings program

Job summary

Twilio Inc. is seeking a Billing Analyst to manage external customer communications and onboard clients to Twilio's billing and ERP systems. The role supports month-end close activities, recurring billing, credits tracking, and revenue analysis.

The ideal candidate brings strong Billings/Revenue/Order to Cash experience, advanced Excel skills, and fluency in Spanish and English to collaborate with Sales and deliver precise financial insights.

Qualifications

• Strong experience in Billings/Revenue/Order to Cash.
• Advanced Excel skills with experience handling large datasets.
• Proficient in Spanish and English, with excellent communication skills.
• Remote role based in Mexico City with occasional travel for team meetings.
• Fast-paced environment with emphasis on attention to detail and customer service.
• Competitive pay, generous time off, ample parental and wellness leave.
• Healthcare, retirement savings program, and more, varying by location.

Responsibilities

• Manage external customer email and onboard customers to Twilio's billing and ERP systems.
• Participate in month-end close activities including managing recurring billing, tracking credits, and analyzing revenue accounts.
• Collaborate with Sales team to resolve customer queries and provide detailed analysis.

Skills

Billing & Revenue

Excel advanced

Spanish & English

Job description

• Manage external customer email and onboard customers to Twilio's billing and ERP systems.
• Participate in month-end close activities including managing recurring billing, tracking credits, and analyzing revenue accounts.
• Collaborate with Sales team to resolve customer queries and provide detailed analysis.

Qualifications:

• Strong experience in Billings/Revenue/Order to Cash.
• Advanced Excel skills with experience handling large datasets.
• Proficient in Spanish and English, with excellent communication skills.
• Remote role based in Mexico City with occasional travel for team meetings.
• Fast-paced environment with emphasis on attention to detail and customer service.
• Competitive pay, generous time off, ample parental and wellness leave.
• Healthcare, retirement savings program, and more, varying by location.

Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers. As a remote-first company, we foster a strong culture of connection and global inclusion, with a vibrant team of diverse experiences making a global impact.