Remote Billing Operations Analyst - Revenue & Analytics

Openkrill; United States; À distance; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Résumé du poste

Twilio is seeking a Billing Operations Analyst to support revenue and invoicing processes, improve controls, and provide detailed analytics for customer billing across our internal ERP and billing platforms.

The role requires strong Excel skills, experience with billing systems like Oracle/Zuora/Salesforce, and comfort working in a fast-paced, remote-first environment. Ability to communicate clearly with Sales and customers is essential.

Qualifications

• Strong experience in Billing / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal and communication skills.
• Experience with Oracle, Zuora and Salesforce is advantageous.
• Solid experience handling large volume transactions with attention to detail.
• Advanced Excel with pivots and VLOOKUPs.
• 1-3 years in an Operations role.
• Periodic weekend work will be essential.
• Third level qualification in Accountancy, Finance or related discipline.
• Proficient in Spanish and English.

Responsabilités

• Maintain Revenue Team external customer email, responding to queries and onboarding customers to Twilio’s billing system and ERP; format large raw data sets for billing reporting.
• Assist in month end close: manage recurring billing, approvals, credits; analyze revenue-related accounts.
• Develop and implement financial controls around revenue and invoicing; onboard customers to billing and ERP systems.
• Participate in external and internal audits as requested.
• Resolve customer billing queries; conduct detailed issue analysis for Sales.
• Analyze large datasets in Excel and communicate results to Sales via Slack, SFDC, and calls.
• Work under pressure to meet SLA; collaborate with teams to resolve root causes.
• Support other Billing Ops teams as needed; participate in Month End close.

Connaissances

Billing & Revenue

Excel Advanced

Oracle

Zuora

Salesforce

Operations experience

English & Spanish

Formation

Accountancy/Finance degree

Business-related discipline

Outils

Oracle

Zuora

Salesforce

Description du poste

Twilio is seeking a Billing Operations Analyst to support revenue and invoicing processes, improve controls, and provide detailed analytics for customer billing across our internal ERP and billing platforms.

The role requires strong Excel skills, experience with billing systems like Oracle/Zuora/Salesforce, and comfort working in a fast-paced, remote-first environment. Ability to communicate clearly with Sales and customers is essential.