Sunnyvale Medical Receptionist — Full-Time, Friendly & Efficient

Silver Creek Physical Therapy; Sunnyvale (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Silver Creek Physical Therapy, part of Therapy Partners Group, seeks a full-time Medical Receptionist for its Sunnyvale location. The role involves greeting patients, handling calls with a high level of service, and supporting front-office operations with a focus on accurate scheduling and HIPAA adherence.

Ideal candidates will have strong MS Office skills, familiarity with practice management systems, and excellent communication and organizational abilities to maintain a welcoming patient

Qualifications

• Proficient in Microsoft Office; Raintree PMS experience is a plus.
• Strong customer service and relationship-building skills.
• Maintain confidential documents.
• Able to multi-task in a fast-paced setting while staying friendly.
• Experience with practice management systems, patient scheduling, and understanding insurance plans.

Responsibilities

• Greets patients warmly and maintains a welcoming relationship with staff and connections.
• Communicates clearly with all staff in a courteous manner.
• Answers phones and greets patients professionally and promptly; maintains high call-answer rate.
• Escalates patient issues to clinical leadership and front office management as needed.
• Schedules initial evaluations and follow-up visits per care plan.

Skills

Customer service

Active listening

Team player

Multi-tasking

Confidentiality

Education

High School diploma or equivalent

Tools

Raintree PMS

Microsoft Office

Job description

Silver Creek Physical Therapy, part of Therapy Partners Group, seeks a full-time Medical Receptionist for its Sunnyvale location. The role involves greeting patients, handling calls with a high level of service, and supporting front-office operations with a focus on accurate scheduling and HIPAA adherence.

Ideal candidates will have strong MS Office skills, familiarity with practice management systems, and excellent communication and organizational abilities to maintain a welcoming patient