Full-Time Medical Receptionist — Scheduling & Front Desk

Therapy Partners Group; Newark (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Silver Creek Physical Therapy, part of Therapy Partners Group, is seeking a full-time Medical Receptionist for our Newark location. Schedule is Monday–Thursday 7:30am–4:30pm and Friday 8:00am–5:00pm.

The role requires greeting patients, answering phones, coordinating scheduling, and ensuring HIPAA compliance while maintaining excellent customer service and a supportive front-desk environment.

Qualifications

• High School diploma or equivalent required.
• Experience with Practice Management Systems and patient scheduling.
• Strong customer service skills and confidentiality.

Responsibilities

• Greet patients warmly and maintain a friendly environment for staff and external connections.
• Communicate clearly with staff in a courteous manner.
• Answer phones and greet patients; return voicemails promptly; maintain call answer rate above 85%.
• Adhere to HIPAA policies and procedures.
• Escalate patient issues to Clinical leadership and Front Office management as needed.
• Schedule initial evaluations and follow-up visits per plan of care.

Skills

Customer service

Active listening

Relationship building

Team player

Multi-tasking

Microsoft Office

Raintree PMS

Education

High School diploma

Tools

Raintree PMS

Job description

Silver Creek Physical Therapy, part of Therapy Partners Group, is seeking a full-time Medical Receptionist for our Newark location. Schedule is Monday–Thursday 7:30am–4:30pm and Friday 8:00am–5:00pm.

The role requires greeting patients, answering phones, coordinating scheduling, and ensuring HIPAA compliance while maintaining excellent customer service and a supportive front-desk environment.