Medical ReceptionistFront Desk Coordinator

MORE Physical Therapy, Inc.; Palo Alto (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Training & development

Vision insurance

Paid vacation/holidays/sick time

401(k)

Job summary

MORE Physical Therapy, Inc. is seeking a full-time Medical Receptionist/Front Desk Coordinator for our Stanford clinic. You will manage patient-facing duties and general office tasks with a focus on friendly, attentive service in a fast-paced healthcare setting.

Responsibilities include answering phones, conducting intake, scheduling appointments, checking patients in and out, collecting co-pays, and data entry into the EMR system, while coordinating with staff and the referring physicians.

Qualifications

• Minimum one year of receptionist experience in a healthcare setting preferred.
• Strong customer service and communication skills.
• Proficient computer literacy for office tasks and scheduling.
• Experience with EMR systems is a plus.

Responsibilities

• Provide exceptional customer service to ensure patient satisfaction.
• Answer heavy phones and manage high call volumes.
• Conduct intake process for prompt access to care.
• Coordinate and schedule patient appointments.
• Check patients in and out; collect co-pays.
• Ensure timely transmission of reports and documents.
• Enter patient data in the EMR system.
• Collaborate with co-workers and referring physician offices.
• Support Clinic Manager in office coordination and organization.

Skills

Customer service

Computer literacy

Attention to detail

Written and verbal communication

Collaboration and teamwork

Familiarity with private insurance

Receptionist experience (healthcare)

Tools

EMR system

Job description

Benefits

• Dental insurance
• Health insurance
• Training & development
• Vision insurance

MORE Physical Therapy, Inc. seeks a Medical Receptionist to handle patient-facing duties as well as general office administration. The ideal candidate is someone who thrives in a job that includes significant amounts of multi-tasking but is also skilled in providing attentive personalized service. We currently have an opening for a full time Medical Receptionist/Front Desk Coordinator in our clinic at Stanford University, Monday through Friday from 8:30 AM to 5:30 PM.

JOB SUMMARY

• Provide exceptional customer service to ensure patient satisfaction
• Answer heavy phones
• Conduct intake process facilitating prompt access to care
• Coordinate and schedule patient appointments
• Check patients in and out
• Collect co-payments
• Ensure all reports, documents and data are sent or received in a timely manner
• Enter patient data in EMR system
• Collaborate effectively with co-workers and referring physician offices
• Support Clinic Manager in office coordination and organization

KEY COMPETENCIES

• Customer service
• Computer literacy
• Attention to detail
• Written and verbal communication
• Collaboration and teamwork
• Familiarity with private insurance
• A minimum of one year of receptionist experience in a healthcare setting preferred

BENEFITS

• Paid vacation, holidays and sick time
• Medical, dental, vision, life and pet insurance
• Flexible spending accounts (FSA) for healthcare, daycare, and transit
• 401(k)

This is a full-time position; Monday through Friday

ABOUT MORE PHYSICAL THERAPY, INC

At MORE our passion is empowering patients to return to play, return to work, and return to life! With a clinical emphasis on manual therapy and exercise intervention, MORE has been a leader in delivering orthopedic and sports rehabilitation in the south San Francisco Bay Area and Peninsula since 1988.