Medical Receptionist

Silver Creek Physical Therapy; Sunnyvale (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Silver Creek Physical Therapy, part of Therapy Partners Group, seeks a full-time Medical Receptionist for its Sunnyvale location. The role involves greeting patients, handling calls with a high level of service, and supporting front-office operations with a focus on accurate scheduling and HIPAA adherence.

Ideal candidates will have strong MS Office skills, familiarity with practice management systems, and excellent communication and organizational abilities to maintain a welcoming patient

Qualifications

• Proficient in Microsoft Office; Raintree PMS experience is a plus.
• Strong customer service and relationship-building skills.
• Maintain confidential documents.
• Able to multi-task in a fast-paced setting while staying friendly.
• Experience with practice management systems, patient scheduling, and understanding insurance plans.

Responsibilities

• Greets patients warmly and maintains a welcoming relationship with staff and connections.
• Communicates clearly with all staff in a courteous manner.
• Answers phones and greets patients professionally and promptly; maintains high call-answer rate.
• Escalates patient issues to clinical leadership and front office management as needed.
• Schedules initial evaluations and follow-up visits per care plan.

Skills

Customer service

Active listening

Team player

Multi-tasking

Confidentiality

Education

High School diploma or equivalent

Tools

Raintree PMS

Microsoft Office

Job description

Starting Hourly: $21.00 - $23.00 per hour

Silver Creek Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingSan Joseand surrounding communities for over 20 years.

We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals.

Currently, we are looking for a full time Medical Receptionist for our Sunnyvale location.

Schedule needed: Monday - Friday Thursday 8:00am-5:00pm

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.


• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner


• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.


• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.


• Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus


• Possess strong relationship building and customer service skills


• Ability to maintain confidential documents


• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.


• Possess strong team player attributes


• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby

Education and Experience

Education: High School diploma or equivalent (Must be 18+)

Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.

Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.