Medical Receptionist

Therapy Partners Group; Newark (CA); Presencial; USD 29.000 - 32.000; Jornada completa

Descripción de la vacante

Silver Creek Physical Therapy, part of Therapy Partners Group, is seeking a full-time Medical Receptionist for our Newark location. Schedule is Monday–Thursday 7:30am–4:30pm and Friday 8:00am–5:00pm.

The role requires greeting patients, answering phones, coordinating scheduling, and ensuring HIPAA compliance while maintaining excellent customer service and a supportive front-desk environment.

Formación

• High School diploma or equivalent required.
• Experience with Practice Management Systems and patient scheduling.
• Strong customer service skills and confidentiality.

Responsabilidades

• Greet patients warmly and maintain a friendly environment for staff and external connections.
• Communicate clearly with staff in a courteous manner.
• Answer phones and greet patients; return voicemails promptly; maintain call answer rate above 85%.
• Adhere to HIPAA policies and procedures.
• Escalate patient issues to Clinical leadership and Front Office management as needed.
• Schedule initial evaluations and follow-up visits per plan of care.

Conocimientos

Customer service

Active listening

Relationship building

Team player

Multi-tasking

Microsoft Office

Raintree PMS

Educación

High School diploma

Herramientas

Raintree PMS

Descripción del empleo

Starting Hourly: $21.00 - $23.00 per hour
Silver Creek Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving San Joseand surrounding communities for over 20 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently, we are looking for a full time Medical Receptionist for our Newark location.

Schedule needed: Monday -Thursday 7:30am-4:30pm & Fridays 8:00am-5:00pm

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care.

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills.
• Ability to maintain confidential documents.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes.
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby.

Education and Experience

Education

High School diploma or equivalent (Must be 18+)

Experience

Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.

Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.