Summer Hospitality Internship: Hands-on Guest Experience

Great Wolf Lodge; Scotrun (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Great Wolf Lodge invites motivated students to join the Summer Hospitality Internship in the Poconos. This 10-week, on-site program places interns in Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage, with duties aligned to department descriptions.

You will participate in hands-on operations, mentorship, and cross-department shadowing, culminating in a group project and exposure to leadership.

Qualifications

• Must have a High School diploma or equivalent.
• Enrollment in an associate or bachelor's degree program during internship.
• Available to complete at minimum a 10-week program (End of May to Early August).
• Experience utilizing basic math skills with ability to add, subtract, multiply and divide.
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and holidays.
• Must have unrestricted work authorization in the US.
• No housing or relocation will be provided.
• Successful completion of a criminal background check and drug screen.

Responsibilities

• Enhance Guest Experience: Greet and engage guests while maintaining professional presentation.
• Respond promptly to guest inquiries and escalate issues to leadership.
• Enhances the guest experience through providing exceptional customer service.
• Safety: Follow all safety guidelines and asset protection protocols.
• Participate in required safety and emergency training.
• Report incidents or hazards to leadership and maintain clean work areas per health and safety standards.
• Operations: Perform duties outlined for assigned area and maintain dependable attendance.
• Program Responsibilities: Engage in cross-departmental job shadows and collaborate on a cohort project.
• Attend networking events and apply learnings to daily work.
• Take ownership of professional development and grow in resort operations and leadership.

Skills

Excellent communication

Reading & writing instructions

Scheduling flexibility

US work authorization

Teamwork / customer service

Education

High School diploma or equivalent

Enrollment in associate or bachelor’s program

Pursuing hospitality/business degree

Tools

POS systems

Job description

Great Wolf Lodge invites motivated students to join the Summer Hospitality Internship in the Poconos. This 10-week, on-site program places interns in Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage, with duties aligned to department descriptions.

You will participate in hands-on operations, mentorship, and cross-department shadowing, culminating in a group project and exposure to leadership.