Summer Claims Intake Intern (Remote/Hybrid)

Encova Insurance; Columbia (SC); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Insurance industry exposure

Networking opportunities

Flexible start/end dates

Volunteer opportunities

Job summary

Encova Insurance is offering a full-time summer internship for 2027, based in Charleston, WV, with hybrid or remote possibilities for candidates in approved payroll states. The program requires 40 hours per week and ongoing enrollment with at least 60 credit hours completed.

The role focuses on claims intake, loss reporting guidance, and on-boarding new associates, with growth through real-world situations and a structured intern program.

Qualifications

• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• One-year previous full-time experience in customer service and/or claims intake preferred.
• At least one year of experience in the insurance industry preferred.

Responsibilities

• Receive initial claim information from customers telephonically, electronically, email, and/or fax.
• Provide information to customers regarding the different options available for loss reporting.
• Determine appropriate policy and coverage for loss.
• Work with leadership team to on board new associates.
• Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken.
• Obtain and document facts of loss information in the computer system.
• Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center.
• Interpret coverage and issue claim decisions for claims assigned to the Engagement Center.
• Review, update, and document intake processes and procedures.

Skills

Customer service

Communication skills

Detail oriented

Teamwork

Multi-tasking

High school diploma

Education

60 credit hours

Tools

Microsoft Office Suite

Job description

Encova Insurance is offering a full-time summer internship for 2027, based in Charleston, WV, with hybrid or remote possibilities for candidates in approved payroll states. The program requires 40 hours per week and ongoing enrollment with at least 60 credit hours completed.

The role focuses on claims intake, loss reporting guidance, and on-boarding new associates, with growth through real-world situations and a structured intern program.