Insurance Claims Intake Intern (Summer, Remote)

Encova Insurance; Muncie (IN); Remote; USD 20,000 - 29,000; Full time

Job summary

Encova Insurance offers a full-time summer internship for 2027, requiring at least 40 hours per week. The role supports claims intake in a dynamic team environment, with start/end dates based on business needs and student availability. Eligible interns must reside within approved U.S.

states and be currently enrolled with 60+ credit hours completed. Pay is $18 per hour, and the program has a strong track record, including RISE Elite Top 50 recognition.

Qualifications

• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• Ability to provide excellent customer service to both external and internal customers.
• Ability to work as a team member and perform based on established standards and expectations.
• Ability to multi-task.
• Must be detail-oriented.
• Excellent written and oral communication skills.
• Ability to fully analyze information received and make decisions as to next steps and action required.
• Experience with Microsoft Products.
• High school diploma.
• One-year previous full-time experience in customer service and/or claims intake preferred.
• At least one year of experience in the insurance industry preferred.

Responsibilities

• Receive initial claim information from customers telephonically, electronically, email, and/or fax
• Provide information to customers regarding the different options available for loss reporting
• Determine appropriate policy and coverage for loss
• Work with leadership team to on board new associates
• Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken
• Obtain and document facts of loss information in the computer system
• Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center
• Interpret coverage and issue claim decisions for claims assigned to the Engagement Center
• Review, update, and document intake processes and procedures
• Other functions as needed

Skills

Customer service

Teamwork

Multi-tasking

Attention to detail

Communication skills

40 hours/week availability

Insurance industry knowledge

Education

60 credit hours completed

Tools

Microsoft Office

Job description

Encova Insurance offers a full-time summer internship for 2027, requiring at least 40 hours per week. The role supports claims intake in a dynamic team environment, with start/end dates based on business needs and student availability. Eligible interns must reside within approved U.S.

states and be currently enrolled with 60+ credit hours completed. Pay is $18 per hour, and the program has a strong track record, including RISE Elite Top 50 recognition.