Remote/Hybrid Summer Claims Intake Intern

Encova Insurance; Lexington (KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Networking opportunities with industry

Flexible start and end dates

Community involvement and volunteering

Job summary

Encova Insurance offers a full-time summer internship for 2027, with a 40-hour weekly requirement. The internship is based in our Charleston, WV office preference, but remote work is possible for candidates in approved payroll states.

You must be enrolled in college and have completed at least 60 credit hours. The program includes exposure to real-world claims processes, on-boarding responsibilities, and cross-functional collaboration within a dynamic team.

Qualifications

• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• This is a full-time summer internship for the 2027 summer.
• Position requires at least 40 hours per week.
• Residency within approved U.S. states is required.

Responsibilities

• Receive initial claim information from customers telephonically, electronically, email, and/or fax.
• Provide information to customers regarding loss reporting options.
• Determine appropriate policy and coverage for loss.
• Work with leadership to onboard new associates.
• Analyze information to triage next steps and actions.
• Document facts of loss in the computer system.
• Respond to requests from internal and external customers via phone, email, or correspondence.
• Interpret coverage and issue claim decisions for Engagement Center.
• Review and document intake processes and procedures.

Skills

Customer service

Teamwork

Multi-tasking

Detail-oriented

Written and oral communication

Organizational skills

Strong work ethic

Adaptability

Education

High school diploma

60 credit hours completed

Tools

Microsoft Office

Multiple systems familiarity

Job description

Encova Insurance offers a full-time summer internship for 2027, with a 40-hour weekly requirement. The internship is based in our Charleston, WV office preference, but remote work is possible for candidates in approved payroll states.

You must be enrolled in college and have completed at least 60 credit hours. The program includes exposure to real-world claims processes, on-boarding responsibilities, and cross-functional collaboration within a dynamic team.