SUITE SERVICE COORDINATOR

The Chicago Bears Football Club, Inc; Lake Forest (IL); Hybrid; USD 58,000 - 63,000; Full time

Job summary

An established industry player is seeking a highly motivated Suite Service Coordinator to enhance client retention and service excellence. This role involves managing suite sales, supporting event planning, and ensuring top-notch customer service during gamedays. The ideal candidate will thrive in a fast-paced environment, possess strong communication and organizational skills, and contribute to innovative client experiences. With a commitment to diversity and inclusion, this organization values every team member's contributions, making it an exciting opportunity for those passionate about hospitality and sports.

Benefits

100% paid healthcare and dental coverage

401K with matching

Flexible Work Location

Paid vacation and sick days

Complimentary game tickets

Yearly Bears gear package

Free meals and snacks

Onsite fitness facilities

Professional development opportunities

Social events for staff and families

Qualifications

• 1-2 years of experience in hospitality or client services.
• Demonstrated knowledge of Microsoft programs.
• Strong organizational skills and attention to detail.

Responsibilities

• Support execution of key projects and client communication.
• Manage account relationships and data in CRM software.
• Assist in hiring and training part-time staff.

Skills

Hospitality

Customer Service

Event Management

Communication Skills

Organizational Skills

Problem Solving

Project Management

Education

Bachelor's degree in Business, Sports Management, Marketing, or Hospitality

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Dynamics

CRM Software

Job description

Title:Suite Service Coordinator

Department:Suite Sales & Service

Reports To:Manager of Suites Service

Supervises People: No

How to Apply: www.chicagobears.com/jobs

About the Role

The Chicago Bears are looking for a highly motivated and coachable individual with a passion for hospitality, service, and event management. We are currently hiring a Suite Service Coordinator responsible for supporting the client retention and acquisition efforts of the Chicago Bears Suite Sales & Service Department. This role works directly with the Manager of Suite Service to enhance and execute a best-in-class year-round service and retention program for every Suite and Skyline partner. The Suite Service Coordinator will work out of our downtown Chicago office (123 N. Wacker Drive, Chicago, IL) as well as all Chicago Bears home games.

Who We Are

As one of the founding franchises of the NFL, family is the core of who we are. We believe every person matters and we can collectively achieve success through our values of respect, championship mindset, community, and perseverance. We're different from other companies, as our vision is to be "one of one". We strive to be a championship football organization that consistently performs at a level of excellence on and off the field Our people represent a vast array of cultural backgrounds, human experiences and perspectives and we believe they, collectively and as authentic individuals, are our greatest resource. Our working environment is one where your talent and contributions are valued by the organization and the community.

Responsibilities

• Supports the execution of key projects, communicate with clients, activate contracted benefits for gameday and non-gameday events, processing and fulfilling suite sales for home games and third-party events, and helping the team achieve its short term and long-term goals.
• Proactively serve as a designated point of contact for suite and skyline suite partners while providing customer service quality control.
• Support the team in all partnership activation and retention efforts including benefit fulfillment, event conception and planning, project management, and client meetings.
• Work closely with the Director of Suite Sales & Services and Manager of Suite Service on business development and client retention strategy.
• Track and manage account relationships, consumer and enterprise data, and deals in CRM software.
• Process and fulfill sales inventory through ticketing software.
• Proactively contribute to the creative process for new experiences, special events, and industry best-practices for retention and engagement among premium clientele.
• Assist in the hiring, training, and organizing of the premium hospitality gameday part-time staff.
• Supports all gameday operations related to the PNC Executive Suites and Skyline Suite. This includes set-up and closing of premium areas at Soldier Field and supervising premium hospitality gameday staff.
• Help source and fulfill client and prospect personalized gifting projects.
• Work closely with Stadium Operations team to ensure Suites and Skyline spaces are always in premium condition and client-ready prior to gameday and third-party events.
• Operate the Suite Management Office at every home game, respond to all customer service requests from suite guests, work with other Soldier Field departments to ensure requests are fulfilled promptly and appropriately.

Qualifications:

• Bachelor's degree in a related field preferred (e.g., Business, Sports Management, Marketing, or Hospitality) or equivalent work experience demonstrating comparable knowledge and skills.
• 1- 2 years of experience in hospitality, client services, or related field.
• Demonstrated knowledge of Microsoft programs including Excel, Word, Outlook, and PowerPoint.
• Must have excellent grammar, punctuation, and communication skills (written and oral).
• Strong organizational skills and a keen attention to detail.
• Ability to manage office administrative tasks.
• Able to work non-traditional hours, in non-traditional settings, including weekends, evenings and holidays including working all home games.
• Ability to prioritize and manage multiple projects while working in a fast-paced environment.
• Must be dependable, flexible and exhibit problem solving skills in a variety of situations.
• Previous experience in sports/entertainment, events, or marketing preferred.
• Experience with Microsoft Dynamics or other CRM and data driven software preferred.

What We Offer

We remain committed to upholding the standard of being a first-class organization and employer of choice. Our goal is to provide quality support and a diverse, equitable, and inclusive environment for our most important resource, our people.

COMPETITIVE INDUSTRY PAY

The Suite Services Coordinator is a full-time non-contract position. This position is a SALARY (exempt) role. The expected salary range for this role is $58,000 - $63,000/per year. Exact compensation may vary based on skills, experience, and other job-related factors.

BENEFITS & PERKS

Our full-time offerings include but are not limited to:

• Core Coverage: 100% paid premium for healthcare and dental coverage, affordable vision offerings, 100% paid premium for disability and employee life insurance coverage, paid FMLA (including paid paternity leave)
• Investments: employer paid pension plan, 401K with matching
• Flexible Work Location: Up to 2 days a week of remote work (role dependent)
• Time to Recharge: Minimum of 10 paid vacation days, 5 paid sick/mental health days, 4 paid floating holidays, 2 paid days to volunteer plus 10 paid holidays
• Experiences: complimentary home game tickets & parking, ability to buy tickets to away games and fan events
• Gear: yearly Bears gear package plus 50% off at the Bears Pro Shop
• Wellness: FREE breakfast, lunch, snacks and drinks, access to onsite fitness facilities and BearsFit, complimentary Calm app access
• Connection: Social events for staff and their families, Employee Resource Groups, Service Milestones, and more
• Professional Development: complimentary LinkedIn Learning access, leadership programming, guest speakers, mentorship, and more

Additional information on employee benefits can be found by visiting www.ChicagoBears.com/jobs.

Our Commitment to Diversity, Equity & Inclusion

The Chicago Bears organization continues to deepen its commitment to establishing an inclusive, equitable work environment that reflects the diversity within our communities and fan base. We value, respect and appreciate diversity at all levels, on and off the field, and are guided by a vision of success that includes integrating diversity, equity, and inclusion into our club's DNA and culture. The Chicago Bears seek to attract, retain and develop top talent, regardless of personal characteristics, and we invite and encourage all individuals to apply for positions of interest.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Chicago Bears Football Club, Inc. is an Equal Opportunity Employer.