Ground Student Services Counselor I

Grand Canyon Education; Phoenix (AZ); Remote; USD 43,000 - 70,000; Full time

Job summary

A leading education provider in Phoenix is seeking a motivated Student Services Counselor to guide students through their academic journey. This remote role requires excellent communication and organizational skills, with a focus on student success. The position offers competitive salary and comprehensive benefits, including tuition assistance for employees and their dependents. Join a supportive team dedicated to making a meaningful impact in students' lives.

Benefits

100% tuition-free education for employees

75% tuition coverage for dependents

Ongoing professional development

Collaborative work environment

Qualifications

• No delinquent or defaulted federal student loans.
• Outstanding customer service, organization, and time management skills.

Responsibilities

• Counseling students on university policies and academic progress.
• Providing exceptional counseling to prospective students via phone or email.
• Acting as a student advocate and ensuring compliance matters are resolved.

Skills

Customer Service

Communication

Organization

Time Management

Problem-Solving

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Job Description Summary: Responsible for working with Admissions Counselors and Admissions Representatives to monitor assigned students’ academic progress and use reports/indicators to identify and resolve potential issues which prevent the student from attaining a college degree.

While this is a remote role, we are looking for someone locally who lives in the greater Phoenix, AZ area.

Come Grow With Us

Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with current and prospective students to advise them on degree program requirements, course selection, and financial counseling. Starting salary is $43,000 per year, with an earning potential of $70,000 after several successful years of service.

Grand Canyon Education offers a generous benefits package, including 100% tuition-free education for employees through the Master's degree level and 75% coverage at the Doctorate degree level. Additionally, employees’ spouses, children, and dependents are also offered substantial tuition benefits.

New hire training will include three full weeks: one week in-person at our Phoenix, AZ campus, followed by two weeks virtual via Zoom. This position is remote, supporting ground students.

Who you are:

You’re a goal-oriented individual passionate about education. You have a track record of providing excellent customer service and problem-solving. You excel in communication and coaching, helping students succeed academically and personally through quality education.

Now is the time to bring your talent to Grand Canyon Education, where you’ll play a vital role in guiding students from enrollment to graduation. Here’s how you can make an impact as a Student Services Counselor with us.

As a Student Services Counselor, a typical week might include:

• Strategy and execution: Counseling students on university policies, payment options, and academic progress. Responsible for financial clearance, including collecting documentation and funding strategies, working cross-functionally in a fast-paced environment.
• Partner and influence: Providing exceptional counseling to prospective students via phone or email, promoting university success and growth.
• Heart and Hustle: Acting as a student advocate, ensuring compliance matters are resolved before course start dates, and implementing intervention strategies to keep students on track. Demonstrating excellent communication, persuasion, and multitasking skills in a high-volume environment.

The role might be right for you if you have:

• A bachelor’s degree. No delinquent or defaulted federal student loans, verified via credit report. If in a rehabilitation program, credit must reflect current payments.
• Outstanding customer service, organization, and time management skills. Multitasking, planning, and follow-up skills are essential to meet deadlines.
• Clear communication skills. Ability to represent the GCE/GCU brand professionally with strong listening skills.
• Self-motivation and drive to succeed. Proactive in seeking challenges and taking ownership of student interactions.
• High emotional intelligence. Empathy and coaching ability are key, given the diverse student population.
• Computer literacy. Proficiency in Microsoft Office Suite and familiarity with digital tools are required for remote work.

Bonus points if you have:

• Relevant industry experience.
• Experience with CRM tools.

What we’ll offer in return:

• A meaningful career making a difference.
• Competitive salary and stable income.
• Ongoing professional development and growth opportunities.
• Excellent benefits and work perks.
• A collaborative, supportive work environment.