SUITE SERVICE COORDINATOR

Chicago Bears; Lake Forest (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in sports is seeking a Suite Service Coordinator to enhance client retention and service excellence. This role combines hospitality and event management, ensuring a top-notch experience for suite partners. You'll collaborate closely with the Suite Sales & Service team, manage client relationships, and contribute to innovative event planning. With a commitment to diversity and inclusion, this organization values each individual's contributions and offers a supportive environment. If you're passionate about hospitality and eager to make an impact, this opportunity is for you.

Benefits

Comprehensive health coverage

Retirement plans

Remote work options

Paid time off

Game tickets

Wellness programs

Professional development

Social events

Qualifications

• 1-2 years experience in hospitality or client services.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Support execution of key projects and client communication.
• Manage account relationships and fulfill sales inventory.

Skills

Hospitality

Client Services

Project Management

Communication Skills

Organizational Skills

Problem-Solving

Education

Bachelor's degree in Business

Bachelor's degree in Sports Management

Bachelor's degree in Marketing

Bachelor's degree in Hospitality

Tools

Microsoft Office

CRM Software

Job description

Title

Suite Service Coordinator

Department

Suite Sales & Service

Reports To

Manager of Suites Service

Supervises People

No

How to Apply

www.chicagobears.com/jobs

About The Role

The Chicago Bears are looking for a highly motivated and coachable individual with a passion for hospitality, service, and event management. We are currently hiring a Suite Service Coordinator responsible for supporting the client retention and acquisition efforts of the Chicago Bears Suite Sales & Service Department. This role works directly with the Manager of Suite Service to enhance and execute a best-in-class year-round service and retention program for every Suite and Skyline partner. The Suite Service Coordinator will work out of our downtown Chicago office (123 N. Wacker Drive, Chicago, IL) as well as all Chicago Bears home games.

Who We Are

As one of the founding franchises of the NFL, family is the core of who we are. We believe every person matters and we can collectively achieve success through our values of respect, championship mindset, community, and perseverance. We’re different from other companies, as our vision is to be “one of one”. We strive to be a championship football organization that consistently performs at a level of excellence on and off the field. Our people represent a vast array of cultural backgrounds, human experiences, and perspectives, and we believe they, collectively and as authentic individuals, are our greatest resource. Our working environment is one where your talent and contributions are valued by the organization and the community.

Responsibilities

• Supports the execution of key projects, communicates with clients, activates contracted benefits for gameday and non-gameday events, processes and fulfills suite sales for home games and third-party events, and helps the team achieve its short-term and long-term goals.
• Proactively serves as a designated point of contact for suite and skyline suite partners while providing customer service quality control.
• Supports the team in all partnership activation and retention efforts including benefit fulfillment, event conception and planning, project management, and client meetings.
• Works closely with the Director of Suite Sales & Services and Manager of Suite Service on business development and client retention strategy.
• Tracks and manages account relationships, consumer and enterprise data, and deals in CRM software.
• Processes and fulfills sales inventory through ticketing software.
• Contributes creatively to new experiences, special events, and industry best practices for retention and engagement among premium clientele.
• Assists in hiring, training, and organizing the premium hospitality gameday staff.
• Supports all gameday operations related to the PNC Executive Suites and Skyline Suite, including setup, closing, and supervising staff.
• Sources and fulfills client and prospect personalized gifting projects.
• Works closely with Stadium Operations to ensure Suites and Skyline spaces are always in premium condition and client-ready prior to gameday and events.
• Operates the Suite Management Office at every home game, responds to customer service requests from suite guests, and coordinates with other departments to ensure requests are fulfilled promptly.

Qualifications

• Bachelor's degree in Business, Sports Management, Marketing, Hospitality, or equivalent work experience.
• 1-2 years of experience in hospitality, client services, or related field.
• Knowledge of Microsoft Office programs including Excel, Word, Outlook, and PowerPoint.
• Excellent grammar, punctuation, and communication skills (written and oral).
• Strong organizational skills and attention to detail.
• Ability to manage administrative tasks efficiently.
• Willingness to work non-traditional hours, including weekends, evenings, and holidays, especially during home games.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Dependable, flexible, and problem-solving skills.
• Experience in sports/entertainment, events, or marketing is preferred.
• Experience with CRM software like Microsoft Dynamics is preferred.

What We Offer

We are committed to providing a first-class environment, supporting diversity, equity, and inclusion. Our benefits include competitive salary, comprehensive health coverage, retirement plans, remote work options, paid time off, game tickets, gear, wellness programs, social events, professional development, and more. Additional details are available at www.ChicagoBears.com/jobs.

Our Commitment to Diversity, Equity & Inclusion

The Chicago Bears are dedicated to creating an inclusive, equitable workplace that reflects our community and fan base. We value diversity at all levels and encourage all qualified individuals to apply. We are an Equal Opportunity Employer.