Sugarloaf F&B Supervisor - Bullwinkle's Restaurant

Boyne Resorts; Carrabassett Valley (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free lift pass for skiing and/or ride

Discounts for lessons and rentals

Nordic trails access

Discounted passes at partner resorts

Job summary

Sugarloaf Mountain Corporation is seeking a Front of House Supervisor for Bullwinkles, our on-mountain restaurant and bistro. This full-time seasonal role oversees all front of house operations at the Bullwinkles location and helps deliver outstanding guest experiences.

Ideal candidates will have supervisory experience in a resort setting, a passion for food and beverage, and a customer-focused mindset to lead the team and ensure service excellence throughout shifts, including mornings,

Qualifications

• Experience leading a front of house team in a resort or hospitality setting.
• Ability to remain calm under pressure and maintain guest satisfaction.
• Strong communication with staff, kitchen, and hotel front desk.

Responsibilities

• Oversee the front of house dinner team to ensure consistent guest experiences.
• Guide team to understand guest needs and provide coaching as directed.
• Lead hiring, orientation, performance reviews to ensure staffing and productivity.
• Possess wine knowledge and contribute to wine lists and programs.
• Resolve guest issues to completion.

Skills

People management

Customer service

Communication

Flexible schedule

Job description

Overview

Sugarloaf is looking for a motivated and service oriented leader to join our Food and Beverage Team as a Front of House Supervisor in our on-mountain resturant and bistro, Bullwinkles. This position oversees all front of house operations in that location.

Candidates must have a passion for the food & beverage industry and have a desire to create the ultimate dining experience. Previous supervisory experience in a resort based hospitality role is preferred.

This full-time seasonal position is eligible for great job perks. If you have experience leading a team and a desire for providing excellent customer service, this is the job for you. Come join our team!

Responsibilities

• Oversee the front of house dinner team to ensure consistent outstanding guest experiences.
• Improve service by communicating and assisting team members to understand guest needs, providing guidance, feedback, and individual coaching when needed under the guidance of the Bullwinkles Restaurant Manager.
• Conduct such functions as interviewing, hiring, employee orientation, performance appraisals, coaching, and counseling to ensure appropriate staffing and productivity as directed by Manager
• Possess a wide-ranging knowledge of wine including the development of comprehensive wine lists and programs
• Take ownership of any guest issues until resolved

Qualifications

The ideal candidate for this role must:

• have excellent people and management skills.
• have ability to stay calm in stressful situations.
• be able to communicate effectively with the restaurant staff, kitchen and the hotel front desk.
• be able to lead by example and create an enthusiastic working environment.
• have extensive knowledge and enthusiasm for what’s trending in the Food and Beverage industry.
• be open to a flexible work schedule including mornings, evenings, weekends and holidays.

Sugarloaf Team Member Benefits include:

• Free lift pass for skiing and/or riding (at all Boyne Resorts)
• Discounts for resort amenities such as ski/snowboard lessons and equipment rentals as well as discounts at all resort F&B and Retail locations
• Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
• Discounted passes at other Boyne and partner resorts