On-Mountain F&B Supervisor — Lead Guest Experience

Boyne Resorts; Carrabassett Valley (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free lift pass for skiing and/or ride

Discounts for lessons and rentals

Nordic trails access

Discounted passes at partner resorts

Job summary

Sugarloaf Mountain Corporation is seeking a Front of House Supervisor for Bullwinkles, our on-mountain restaurant and bistro. This full-time seasonal role oversees all front of house operations at the Bullwinkles location and helps deliver outstanding guest experiences.

Ideal candidates will have supervisory experience in a resort setting, a passion for food and beverage, and a customer-focused mindset to lead the team and ensure service excellence throughout shifts, including mornings,

Qualifications

• Experience leading a front of house team in a resort or hospitality setting.
• Ability to remain calm under pressure and maintain guest satisfaction.
• Strong communication with staff, kitchen, and hotel front desk.

Responsibilities

• Oversee the front of house dinner team to ensure consistent guest experiences.
• Guide team to understand guest needs and provide coaching as directed.
• Lead hiring, orientation, performance reviews to ensure staffing and productivity.
• Possess wine knowledge and contribute to wine lists and programs.
• Resolve guest issues to completion.

Skills

People management

Customer service

Communication

Flexible schedule

Job description

Sugarloaf Mountain Corporation is seeking a Front of House Supervisor for Bullwinkles, our on-mountain restaurant and bistro. This full-time seasonal role oversees all front of house operations at the Bullwinkles location and helps deliver outstanding guest experiences.

Ideal candidates will have supervisory experience in a resort setting, a passion for food and beverage, and a customer-focused mindset to lead the team and ensure service excellence throughout shifts, including mornings,