Substitute Services Supervisor: Talent & Delivery Leader

Pearson; Lansing (MI); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Annual incentive program

Job summary

Pearson is seeking a Supervisor, Substitute Services to lead substitute staffing and drive student success across our districts. The role emphasizes hiring, onboarding, coaching, and daily supervision of substitute staff in a fast-paced environment.

Key responsibilities include monitoring interventions for participation or performance gaps, collaborating on policy development with Pearson colleagues, and using data to inform decisions.

Qualifications

• Experience hiring, onboarding, and supervising staff.
• Strong communication and stakeholder management.
• Ability to analyze performance data and present findings.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Customer focus

Financial results

Communications

Team building

Ownership

Job description

Pearson is seeking a Supervisor, Substitute Services to lead substitute staffing and drive student success across our districts. The role emphasizes hiring, onboarding, coaching, and daily supervision of substitute staff in a fast-paced environment.

Key responsibilities include monitoring interventions for participation or performance gaps, collaborating on policy development with Pearson colleagues, and using data to inform decisions.