Substitute Services Supervisor - Remote Team Lead

Pearson; Dover (DE); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Annual incentive program

Benefits information provided

Job summary

Pearson is seeking a Supervisor, Substitute Services to lead substitute staffing operations. The role emphasizes hiring, onboarding, coaching, and supervising remote staff while managing customer relationships and internal collaboration.

The position reports to the Senior Manager of Teaching and Substitute Services and oversees projects to improve substitute effectiveness and student outcomes. This is a full-time role with annual incentive eligibility.

Qualifications

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Responsibilities

• Hiring and onboarding substitute staff.
• Professional development and coaching.
• Daily supervision and evaluation of employees.
• Managing customer relationships.
• Leading departmental projects and initiatives.
• Reporting to the Senior Manager of Teaching and Substitute Services.

Skills

Hiring

Onboarding

Coaching

Performance management

Customer relationships

Job description

Pearson is seeking a Supervisor, Substitute Services to lead substitute staffing operations. The role emphasizes hiring, onboarding, coaching, and supervising remote staff while managing customer relationships and internal collaboration.

The position reports to the Senior Manager of Teaching and Substitute Services and oversees projects to improve substitute effectiveness and student outcomes. This is a full-time role with annual incentive eligibility.