Substitute Services Lead: Hiring, Coaching & Performance

Pearson; Des Moines (IA); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson is seeking a Supervisor, Substitute Services to lead substitute staffing and support student success. Responsibilities include hiring, onboarding, coaching, supervising remote staff, and managing projects with Pearson colleagues to ensure policy alignment.

The role emphasizes performance management, customer relations, and delivering service continuity, with compensation aligned to a $50,000–$56,000 full-time salary range and eligibility for annual incentives.

Qualifications

• Experience hiring and supervising substitute staff.
• Experience coaching and professional development of employees.
• Strong ability to analyze performance data and drive improvement.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and intervene to support student participation or performance.
• Collaborate with Pearson colleagues to develop policies and procedures.
• Analyze and interpret performance-based data.
• Present information to groups of varying sizes.
• Manage multiple projects in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

People leadership

Coaching

Onboarding

Data analysis

Customer relationships

Job description

Pearson is seeking a Supervisor, Substitute Services to lead substitute staffing and support student success. Responsibilities include hiring, onboarding, coaching, supervising remote staff, and managing projects with Pearson colleagues to ensure policy alignment.

The role emphasizes performance management, customer relations, and delivering service continuity, with compensation aligned to a $50,000–$56,000 full-time salary range and eligibility for annual incentives.